IT Support Engineer

Job Description

SECURITY CLEARANCE: Must have or be able to obtain UK Eyes Only SC Security Clearance via the UK Intelligence Community (UKIC) process.

LOCATION: Newport South Wales (with some hybrid working available subject to our Hybrid Working Policy).

TYPE: Full time.

Benefits

• Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax‑free technology scheme, discounted shopping and much more
• Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. There are no core hours on Friday afternoons. Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements)
• Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E‑learning courses, internal mobility including international opportunities
• Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle‑to‑work scheme
• Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
• Inclusive Environment: Wellbeing room, Multi‑faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)

IT Support Engineer

We are looking for an IT Support Engineer to join Airbus Defence & Space at our Newport Site. This new opportunity is for an entry‑level IT professional to work with our expanding support team and receive mentoring from our highly‑experienced experts.

Each day will be different, responding to different customer queries and issues on multiple products and where required, investigating and reproducing reported problems with other members of the team.

Responsibilities

• Supporting Airbus Cyber Security’s cryptographic products protecting critically sensitive National and Commercial information
• Supporting users and maintaining equipment on internal and external classified networks
• Assist in the management of Incidents through the process lifecycle
• Triaging faults and reproducing in a System Reference Model
• Patching and subsequently testing the systems to ensure there are no issues

About You

• Keen to learn
• Knowledge or interest in: Networking, Windows Server, Virtualisation, Cyber Security, IT Support

Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.

Many of our staff work flexibly in many different ways, including part‑time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request.

Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.

As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long‑term condition and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and our Talent Acquisition team will contact you.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

AIRBUS Defence and Space Limited

Employment Type

Permanent

Experience Level

Professional

Job Family

Cyber Security

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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