Are you looking for an exciting new opportunity?
Join a UK-based fibre network provider committed to making high-speed broadband accessible to everyone, both in cities and rural communities. Headquartered in the North West of England, the organisation focuses on delivering fast, reliable and affordable full-fibre connectivity designed to stand the test of time. Working in partnership with Internet Service Providers, the organisation plays a key role in optimising the UK’s fibre network, improving rollout speed, reducing costs, and enhancing the overall customer experience. Built on a collaborative culture, the company encourages its people, partners and suppliers to work together towards a shared purpose, valuing fresh ideas, inclusivity and making a meaningful impact through its work.
If you would like to learn more about this opportunity, feel free to reach out and apply today!
Responsibilities
- Investigate complex end-to-end FTTP subscriber faults, including session drops, stale sessions, and re-authentication behaviour.
- Analyse DHCP session establishment, Radius authentication flows, and lease failures.
- Validate subscriber states using third-party BNG session tools and ensure VLAN tagging and access alignment.
- Diagnose IP addressing, allocation issues, and MTU/fragmentation-related faults.
- Perform WAN/LAN packet capture analysis and deep-dive into CPE routing, NAT, and firewall behaviour.
- Validate ACS / TR-069 provisioning integrity and identify firmware-related behavioural faults.
- Diagnose Wi-Fi performance issues, including RSSI, airtime utilization, and interference.
- Identify gaps in processes, tooling, and documentation to implement improvements that increase operational efficiency.
Skills / Must have
- Strong broadband fault diagnostic experience, with a heavy preference for FTTP.
- Practical understanding of DHCP and Radius flows within an IPoE (DHCP-based) environment.
- Solid IP networking fundamentals and the ability to interpret session data, logs, and diagnostic outputs.
- Strong Wi-Fi troubleshooting knowledge and the ability to distinguish internal LAN issues from upstream faults.
- Ability to produce clear, structured technical escalations and present complex information to diverse audiences.
Benefits
- Direct reporting to the Head of Networks with ownership of major fault escalations.
- Proactively build and maintain a technical knowledge base for the entire team.
- Work in a positive, evidence-driven team focused on operational excellence.
Desirable Certifications
- Support for candidates with CCNA-level knowledge or those looking to utilize ACS / TR-069 expertise.
Salary
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