Job Location (Short): Swindon, United Kingdom
Workplace Type: Hybrid
Responsibilities
This role is part of Octave’s UK Public Safety team, delivering support, software implementation and configuration services to a key UK customer. The role is subject to a hybrid working arrangement requiring regular days at customers’ offices in Manchester. Reporting to the FM Team Manager, the SAE will provide customer services including system administration, technical implementation, and support for the Octave Computer Aided Dispatch (I/CAD) product and complimentary applications located at the customer’s offices. The SAE will deliver a range of activities according to their experience in addition to providing the support and implementation services. Candidates must have good customer facing experience, a logical and systematic approach to problem solving and great customer focus.
Tasks
- I/CAD live systems 1st and 2nd line support and out of hours on-call on a rota basis.
- Fault management where an issue has been passed to Octave second / third level support engineers or other third party via the customer’s fault management software.
- Implementation of product releases, updates and functionality changes, including system testing and configuration.
- Documentation and execution of the Disaster Recovery tests and processes.
- Product optimisation and performance testing and modelling.
- Preventative maintenance to address issues such as log file housekeeping, scheduled checks, disk utilisation, system load and performance.
- Production of site reports and solution documentation including low-level and high-level designs.
- Work closely with customer teams to both understand their requirements and to demonstrate functionality.
- Working on other Octave UK sites and with other Octave teams to assist with software rollouts and provide support if required.
- Performing and advising on database administration tasks, including resolving data integrity issues, and identifying performance improvements.
Education / Qualifications
- Microsoft Operating systems (client and server) and networking technologies
- Relational Databases and SQL (preferably Microsoft SQL Server or Oracle)
- Scripting languages (e.g., PowerShell)
Highly Desirable Knowledge And Experience
- Experience of working in an application support position for a software vendor
- Knowledge of JSON, XML
- Practical knowledge of virtualisation and cloud technologies (e.g., VMWare, Microsoft Azure)
Education And Experience
- Minimum of a 2:1 degree in an IT related subject or equivalent relevant experience
- Candidates should have over five years relevant practical IT experience.
Key Attributes
- Excellent communication skills, written and verbal.
- Logical approach to problem solving and defining workflows.
- Proven ability to work to deadlines and prioritise effectively.
- Flexibility: this role benefits from a wide variety of tasks and will reward those who embrace the challenges presented to them.
- Willingness to, and enthusiasm for, mentoring junior colleagues.
- Full, preferably clean, driving licence.
We Offer You
- 25 days Company Holiday
- Hybrid Working
- Life cover 4x salary
- Company pension
- Comprehensive Health cover and employee support
- Monetary achievement and service awards
- Great company culture
Everyone is welcome. We embrace diversity and inclusion.
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