Customer Support Engineer

Location

UK – West Midlands - Home working

Role Benefits

Competitive Salary, Bonus, Benefits, 25 holidays (plus Bank holidays), Company car, Pension Scheme, and more!

Partners in Discovery

Throughout we together we achieve more.

About The Role

Are you able to install, repair and maintain our complex market‑leading instrumentation across the UK?

Are you looking for a position in which you can be challenged, be part of a winning team and grow your technical abilities and knowledge? Do you want to do this in an ambitious, fast‑growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our UK Customer Support team.

In this role you will be responsible for installing, repairing and maintaining our manufactured instruments across the UK, ensuring the customer satisfaction is at a high level.

What you will bring to the role

• Independently diagnose and resolve customer instrument issues, ensuring accurate and effective service
• Deliver operational training to customers, primarily at installation, to ensure safe and efficient use of Malvern Panalytical instruments.
• Maintain high customer satisfaction by meeting service expectations and providing timely documentation, including work orders and mileage reports.
• Offer remote support via PC and phone, travel extensively as needed, and assist with helpdesk and training activities.
• Manage company assets responsibly, including spare parts, tools, vehicle, and software, in line with company guidelines.
• Continuously update product knowledge, use all learning resources, and provide feedback to improve product quality and support sales efforts.

About you

• Qualifications in Electronics, Chemistry to HND, or equivalent level.
• Demonstrable experience of working on customer sites.
• Proven experience in a customer field service environment advantageous but not essential.
• Experience of working with X‑Ray based scientific instrumentation is an advantage.
• Proven experience in a customer field service environment preferable.
• Current, full UK driving licence.
• Required to travel extensively throughout the UK to service instrumentation at customer sites and may require overnight stays.

Why you should join us

• Be a part of an ambitious, fast‑growing, international company with a friendly and inclusive culture.
• Drive growth within a leading global organisation whose purpose is to work with our customers to make the world a better place.
• Be a key member of our team in our amazing offices.
• Gym discounts.
• Volunteering days and much more.

About Us – Malvern Panalytical, Micromeritics and SciAps

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, combine market‑leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide‑range of end markets including catalysts, chemicals, building materials, clean‑tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X‑ray fluorescence (XRF), laser‑based (LIBS) and near‑infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.

We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer‑focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support. We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high‑tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal‑opportunity organization that prizes diversity. Your unique perspective is important to us.

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