Microsoft Teams Subject Matter Expert (SME) – Consultancy

Looking to shape the future of enterprise collaboration and communication at scale?

Join a leading technology services organisation supporting a large, business-critical user base within a complex, high-availability Microsoft 365 environment. The team relies on deep expertise in Microsoft Teams to enhance collaboration, streamline communication, and ensure seamless operation across a regulated enterprise. As a Microsoft Teams Subject Matter Expert, you’ll play a pivotal role in optimising and evolving enterprise collaboration services while working alongside skilled professionals in a dynamic, high-impact environment.

Ready to elevate enterprise collaboration and drive real business impact? Apply now.

Key Responsibilities:

• Provide Level 3 support for Microsoft Teams collaboration, conferencing, and voice services.
• Monitor system health, respond to alerts, and manage incidents proactively.
• Troubleshoot complex issues and perform root cause analysis (RCA) for service improvements.
• Configure and manage Teams policies, channels, messaging, meetings, and app integrations.
• Support Teams Voice, Microsoft Calling Plans, and related telephony configurations.
• Test and validate new Teams features to enterprise standards and raise necessary changes.

What You Will Ideally Bring:

• Microsoft Teams SME with 10-12 years of hands‑on enterprise experience across Teams collaboration and voice workloads.
• Strong expertise in PowerShell Scripting, Microsoft Graph, Teams PowerShell, and automation.
• Deep understanding of Teams Voice, Microsoft Calling Plans, licensing, and communication credits.
• Proven experience with enterprise troubleshooting and RCA, including CQD, QER, and log analysis.
• Hands‑on experience planning, designing, and implementing Microsoft 365 services at scale.
• Knowledge of Exchange, Entra ID (Azure AD), SharePoint, OneDrive, with Copilot exposure as a plus.

Contract Details:

• Duration: 6 months (with potential extension)
• Location: London Onsite
• Start Date: ASAP

Salary:

• Day Rate: Up to £450 per day (Inside IR35)

#J-18808-Ljbffr…