Overview
Contract Delivery Manager Midlands – Whitecross School Hereford.
Role Summary
Working closely with the Regional Manager (PFI/PPP) and other internal key stakeholders to ensure PFI/PPP and other Non-PFI contracts assigned to their role are compliant with the requirements of the FM and Project Agreements and with all statutory regulations. Maximise revenue and profit opportunities through robust SLA management, effective deployment of direct labour, procurement gains and the development of an appropriate lifecycle strategy.
Duties & Responsibilities
- Manage the delivery of FM services to the contracts of Whitecross High School in Hereford taking responsibility for performance, Human Resource Management, health and safety, quality and profitability.
- Management of third party soft services, School Catering, Cleaning & Grounds Maintenance.
- Ensure that the requirements of the Project Agreement and FM Agreement are delivered, in line with SLA’s & Deliverables
- Develop site specific policies and operational procedures which fit with the company’s value framework and match the requirements of the client.
- Ensure the contracts comply with relevant client standards, including Building Bulletins and the Services Output Specification.
- Liaise with Client Representatives (End User & SPV) ensuring positive, constructive relationships based on long term partnership.
- Manage & process Lifecycle delivery & risk across the buildings including cost management and fund management.
- Monitor performance and provide formal monthly reports to the client and the Account Director confirming compliance with the requirements of the contract and identifying issues for discussion, future workload, risks and opportunities. Participate and respond to client Audit needs and funder audits.
- Manage and develop staff ensuring a positive employment culture, effective training strategies and high retention levels.
- Practice effective risk management, establishing controls, procedures, health and safety systems, audits etc which ensure that services are compliant with legislation and that contingency plans are in place.
- Ensure that all legislative requirements are met across all facilities.
- Act as Responsible Person for Legionella and Fire for the contract.
Finance
Manage contract budgets in a cost-effective manner, ensuring value for money is achieved across the board. Manage existing Paymech system for client delivery on a period to period basis.
Report on P&L performance on a monthly and YTD basis, taking full accountability to deliver to budget, minimise aged debt and actively recover WIP in line with agreed timescales.
Manage WiP levels and invoicing of completed works timely and to margin/budget expectations.
Work flexibly within the wider IFM team undertaking any other duties which contribute to growth and profitability.
Planned and Reactive Lifecycle
Facilitate and deliver all forecast Lifecycle works through the wider contract teams to a mutually agreed program.
Qualifications & Experience
- Industry relevant qualifications
- Prior experience within the PFI/PPP sector
- Experience of working within an NHS/Education Environment.
- Previous experience of developing operational plans for PFI/PPP contracts.
- High level of administration and organisational skills
- Computer literate Word, Excel, Outlook, Concept/Vixen
- CAFM experience desired
- Finance knowledge and experience desired
- Full driving Licence
- A DBS full Enhanced Certificate is a necessity for these contracts.
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