Duration: contract to run until 30/12/2026
Location: Worthing, fully onsite 5 days per week onsite
Rate: up to £125.12 p/d Umbrellainside IR35
The role will be a technical support engineer within Account Production Services (APS) working on the Client Account. Developing technical skills and working as part of a team in Worthing to fault find and resolve technical issues that end users may be experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications.
Once training has been completed and you have developed with the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided.
Tasks
- Provide Desktop Support within Capgemini.
- Fault identification and resolution of incidents / requests within contracted SLA targets
- Mobile solution support (Mobile Phones and Laptops)
- Software and hardware installation
- PC Configuration
- Laptops & MacBook imaging
- Assisting with IT Stores tasks when required
- Supporting internal and external events
- Creating and maintaining support documentation
- When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues
Technologies
- Windows 10, Windows 11 and MacOS
- Microsoft Office 2016 O365
- Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers
- Various software products, applications, and services
- WiFi Access Points and basic networking principles
- Meeting room technologies
Mandatory Technical Skills
- Knowledge of Windows 10 and or Windows 11
- Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive)
- Knowledge of Apple devices (MacBooks, iPads and MacOS)
- Hardware Familiarity (Desktop, Laptop, Printers)
Desirable Technical Skills
- Knowledge of ServiceNow Management tools
- Knowledge of Mobility Solutions
- Knowledge of the Microsoft Power Platform
- Previous experience in PC Hardware\Software support
- Active Directory
- Understanding of basic networking principles
- MCSE Certification
Mandatory Business Skills
- Excellent Communication skills (verbal and written)
- Time Management
- Organisation
- Be able to work using our 7 shared values with peers, customers and clients (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty and Fun)
Desirable Business Skills
- Able to perform under pressure and meet tight deadlines
- Analytical and methodical approach to problem solving
- Must be self-driven and have the ability to use initiative and tenacity to resolve issues
- Able to work with minimum supervision
- Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
#J-18808-Ljbffr