Company: AerFin
Location: Newport
Posted: April 17th, 2026
Permanent – Full time – Salary: £27,000- £31,000 doe -Location: Newport Hybrid
AerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver confidence‑inspiring quality, safety and value to our customers. Our blend of industry expertise and experience – today’s insight and tomorrow’s foresight – gives us a unique perspective on our industry that is trusted by over 600 customers across six continents. With regional hubs in Europe, Asia and the USA we’re perfectly placed to keep fleets flying and get deals done. That’s the AerFin way. That’s the way ahead.
We are looking for an experienced IT Support Engineer with a strong background in 1st and 2nd line support, combining hands‑on end‑user support and ownership of IT infrastructure to join our growing team. In this role, you will help ensure our IT environment remains secure, reliable, and efficient, while delivering a high‑quality support experience to employees in our Newport office.
Working as part of a global IT team alongside colleagues in our UK headquarters and Miami, you will take ownership of core infrastructure including identity management, networking, endpoints, and security tools. You will resolve technical issues, support system upgrades and projects, and contribute to the ongoing improvement of our IT estate. While infrastructure is the primary focus, you will also support business systems and applications as required.
If you are an experienced IT Support Engineer who enjoys owning infrastructure, solving problems, and supporting people, we would love to hear from you.
Provide first‑line IT support to employees via email, messaging, phone, and in person and maintain documentation of IT procedures, support tickets, and solutions.
Provide technical support for Windows devices and peripherals, and support collaboration tools including Microsoft 365 and Teams
Manage user onboarding and offboarding, including device setup, account provisioning, access rights, and licences
Administer user accounts and permissions in Active Directory and Entra ID
Manage and troubleshoot endpoint management tools such as Intune and ThreatLocker
Configure and support VPN, Wi‑Fi, LAN, DNS, DHCP, other networking services.
Assist with firewall and switch configuration, security improvements, and preventive maintenance.
Assist with infrastructure projects, system upgrades, and global IT initiatives
Develop basic PowerShell automation to improve efficiency
Provide first‑line support for the ERP system (Quantum) and elevate issues as required.
Previous experience in IT support or infrastructure roles
Strong knowledge of Active Directory and Entra ID
Solid Windows configuration and troubleshooting skills
Experience with endpoint management tools such as Intune and Threatlocker
Good understanding of networking (IP, DNS, DHCP, VPN, Wi‑Fi)
Experience supporting system upgrades, migrations, and IT security
Strong problem‑solving, documentation, and communication skills
A technically capable IT professional with an infrastructure focus
A confident problem‑solver who can work independently
A customer‑focused individual and proactive team player
Willing to participate in an out‑of‑hours on‑call rota (paid)
Discretionary Bonus Scheme
Volunteering Leave
Life Assurance
Pension Scheme
Flexible working, ability to work between home and the office
Employee Assistance Program (EAP)
Healthcare Scheme
28 days of annual leave with an option to buy or sell an additional 5 days per year
Gym Membership discount
Grandternity Leave
Appreciation & Festive Reward
Electric Vehicle Leasing Scheme
Social events and much more
AerFin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.
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