UX Researcher

Company Description

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on...

We work together. Your team and the people you will work with...

You will work closely with Product, Design, and Engineering to bring user insights into the daily product development process. You will be a key partner to Product Managers and Designers, ensuring that research goals are aligned with specific features and that insights are successfully integrated into the user experience. Beyond your immediate squad, you will be an active member of the Research team, participating in critiques, sharing learnings, and helping to maintain research operations and insight repositories.

Job Description

We deliver progress. What you’ll do and how you will make an impact.

You will operate with a high degree of autonomy on feature-level work, identifying user pain points and testing design solutions to move our product forward.

Your responsibilities will include:

• Research Strategy & Planning: Partnering with stakeholders to define clear goals and independently selecting the best methodologies (e.g., usability testing, interviews, surveys) to meet project deadlines.
• Execution & Synthesis: Confidently facilitating research sessions and creating clear, concise reports or artifacts—like user journeys and empathy maps—that explain the "why" behind user behaviour.
• Stakeholder Communication: Presenting findings to your cross‑functional team and translating data into digestible, objective recommendations that inform design iterations.
• Practice Contribution: Actively contributing to the research team's culture, refining your craft, and assisting with participant recruitment and repository management.

We put people first. It’s all about you.. You are a dedicated advocate for the user and a proactive team player who enjoys working in the trenches alongside designers and product managers. You possess strong written and verbal communication skills, with the ability to present findings clearly without relying on overly academic jargon. You are a natural problem solver who can take a defined problem space and structure an effective research study to evaluate it.

Qualifications

• 2‑4 years of experience in UX Research, specifically applied within a product development environment.
• A strong methodological foundation with hands‑on experience in fundamental generative and evaluative research methods.
• The ability to independently design, execute, and synthesise appropriate studies to find answers to research questions.
• Experience in moderating research sessions and effectively probing to uncover user behaviours, motivations, and pain points.
• Proficiency in analysing qualitative and quantitative data to identify recurring themes while filtering out bias.

Additional Information

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• An industry benchmarked salary. We’ll share it during your first conversation.
• Electric Car salary sacrifice scheme through Tusker.
• Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox.
• A matched contribution pension scheme and life assurance up to 4× your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Family‑friendly policies, designed to help you and your family thrive.
• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences.

Apply here! You’ve got this far... Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat! Beth Rodgers will be your point of contact throughout the recruitment process. Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

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