Customer Support Engineer - F/M

At the core of the company groups, team up with 40+support engineers across the globe. Belong in a variety of technicalbackgrounds and expertise. Work side by side with our customers both on-siteand remote to assist every step of an exail product integration and operation.This unique position ensures hands-on experience with the full range of exailproducts and our customer applications and vehicles integrations across markets.

Proudly provide 24/7 support to our customer. Assistthem to meet their day-to-day objectives. Contribute with prompt, accurate, andreliable answers to their questions.

Exciting fields of application:Mainly in Defense (Naval, Subsea), Offshore, Oil & Gas, Geosciences.

Based in Hamburg with internationalmissions.

Main destinations: Europeand Middle East (EMEA) and occasionally in Asia or America.

Your duties and responsibilities

Represent Exail tocustomers both internally and externally.

Remote support tocustomer:

• Follow-up and respondto all hot-line, hot-mail, and customer requests.
• Document,analyze, report, resolve and record customer claims on the database.

On-site support tocustomer:

• Pre-survey, installation, commissioning, training, demo, technical assistance.
• In-situ maintenance & service operations.
• Prepare, execute, feedback, debrief, report, and follow up.
• Within EMEA geographical zone and occasionally outside.

Internal support:

• Interact with allExail teams to move forward your support cases.
• Assist sales teamand project teams on pre-sale and after-sales activities.
• Link with themaintenance team for maintenance follow up.
• Link with productteams for continuous knowledge and experience improvement

Team work:

• Go throughcontinuous internal as well as self-directed training on all relatedproducts.
• Own andcontinuously improve back-office support procedures and tools.
• Share and gainknowledge, develop skills with the team.

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