Supporting over 300 users across our sites in the UK, Ireland, Scotland, and Dubai, the Group IT Infrastructure Manager leads a team of skilled IT individuals, fostering a collaborative and service‑focused culture.
From delivering large‑scale infrastructure projects to ensuring the seamless day‑to‑day operation of critical systems, the IT Infrastructure will work on meaningful projects, collaborate with cross‑functional teams, and directly influence the success of our organisation.
Strategic Leadership & Collaboration
- Serve as an engaged and approachable leader, maintaining a presence across all locations.
- Collaborate with departments and business units to understand IT requirements and deliver proactive solutions.
- Actively participate in management meetings to provide IT expertise and support organisational goals.
- Support other departments during peak periods to ensure smooth and efficient operations across the group.
Infrastructure & Operations Management
- Manage daily IT operations, including server hardware, software, operating systems, and network infrastructure.
- Coordinate the installation, upgrade, and maintenance of technology systems.
- Oversee the procurement and implementation of new and replacement hardware and software.
- Ensure optimal performance by testing, troubleshooting, and enhancing IT systems.
WAN Infrastructure & Security
- Coordinate and manage a resilient WAN infrastructure to ensure reliable connectivity and performance across all sites.
- Implement and maintain robust security measures.
- Identify and address vulnerabilities through proactive patching and updates to maintain compliance with security standards.
Disaster Recovery & Business Continuity
- Develop and maintain disaster recovery plans and backup procedures.
- Evaluate technology risks and implement measures to minimise disruption to business operations. Conduct regular testing of IT and site‑wide Disaster Recovery (DR) and Business Continuity Plans (BCP).
Project Management
- Lead the delivery of large‑scale infrastructure projects, including deployments, upgrades, and migrations.
- Collaborate with the MIS Team to align infrastructure plans with software and organisational roadmaps.
- Develop detailed project plans, allocate resources, and deliver projects on time and within budget.
Budget & Vendor Management
- Oversee the annual IT budget, ensuring cost‑effective resource allocation and tracking expenditure.
- Maintain strong relationships with infrastructure vendors, negotiating contracts and ensuring SLA compliance.
Team Leadership & Development
- Strong leadership and management abilities, with excellent time management and multitasking skills.
- Lead, mentor, and develop a team of 3rd Line Engineers and the Helpdesk team, ensuring their professional growth, technical excellence, career progression, accountability and collaboration.
- Oversee the Helpdesk operations, ensuring effective resolution of user issues and consistently high customer satisfaction.
- Foster a collaborative, service‑oriented, and growth‑focused culture within the IT team, promoting continuous learning and skill development across all levels.
Technology Advancement
- Stay current with technological trends and industry best practices, recommending and implementing innovations to enhance IT operations.
- Drive continuous improvement initiatives to optimise infrastructure and align IT services with business needs.
- Align IT infrastructure and projects with the organisation’s long‑term goals.
Analytical Skills
- Analytical and problem‑solving skills with a keen attention to detail.
Flexibility
- Flexibility to work evenings, weekends, and public holidays as needed.
Essential Skills And Experience
Networking
- Proficiency in networking, including administration, installation, and troubleshooting (ideally to CCNA level).
- Experience with enterprise‑grade networking solutions, including Cisco, Fortinet, and Rukus, with a focus on performance optimisation and security.
- Knowledge of advanced network configurations, including VLANs, VPNs, firewalls, and QoS settings to support high‑availability environments.
Hardware & Infrastructure
- Strong knowledge of computer hardware, cabling standards, wireless technology, and IT security protocols.
- Hands‑on experience with server infrastructure, including rack‑mounted servers, RAID configurations, and SAN/NAS storage systems.
- Knowledge of monitoring tools such as SolarWinds, Nagios, or PRTG to ensure optimal system performance.
Microsoft Technologies
- Experience with Windows Server (2012‑2025) for active directory management, group policy configuration, and system administration.
- Knowledge of Exchange Online for email infrastructure.
- Knowledge of Azure AD for identity and access management, including integration with hybrid environments.
- Knowledge of Microsoft Intune/JAMF.
- Advanced knowledge of Office 365 suite/Windows OS 10/11 administration, licensing, and support.
Virtualisation & Cloud Platforms
- Experience with virtualisation platforms such as Hyper‑V and VMware, including resource allocation, snapshot management, and fault tolerance.
- Familiarity with cloud‑based solutions, including Microsoft Azure, AWS, or Google Cloud Platform, with knowledge of migration strategies and cost optimisation.
Communication Systems & Peripherals
- Experience with VoIP systems for enterprise telephony deployment and management.
- Understanding of IP CCTV systems, including camera configuration, storage management, and integration with networked systems.
Backup & Disaster Recovery
- Proficiency with backup and recovery tools like Veeam for ensuring business continuity.
- Experience in setting up and maintaining disaster recovery solutions, including replication and fail‑over configurations.
Security & Compliance
- Strong understanding of IT security standards and best practices, including firewalls, endpoint protection, and threat detection systems.
- Knowledge of compliance frameworks, such as ISO 27001 and GDPR, and experience implementing security audits.
- Familiarity with SIEM tools like Splunk or Microsoft Sentinel for real‑time monitoring and security incident response.
Operating Systems & Other Tools
- Good knowledge of Linux distributions (e.g., Ubuntu, CentOS) for server administration and scripting.
- Experience with automation and scripting tools such as PowerShell, Bash, or Python to streamline IT operations.
- Familiarity with ITSM platforms like ServiceNow, Fresh Service, or similar for managing IT support workflows.
Soft Skills
- Strong analytical and problem‑solving skills with the ability to diagnose and resolve complex technical issues.
- Excellent communication and collaboration skills to work effectively with stakeholders at all levels.
- Highly organised with the ability to prioritise tasks and manage multiple projects simultaneously.
- Demonstrated ability to inspire and lead teams toward achieving shared goals, fostering accountability, innovation, and continuous improvement.
Certifications and Standards
- MCSE – essential
- ITIL Qualification – essential
- CCNA or equivalent networking certification – essential
- CISSP or CompTIA Security+ – desirable
- ISO27001 Experience – desirable
- PRINCE2 – desirable
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