Our client has a permanent vacancy for a Senior Systems Analyst to be responsible for the overall management, optimisation, and efficient running of business systems. You will work closely with business stakeholders in Operations, Finance, Sales, B2B Commerce, and Warehousing to understand business requirements, improve system capabilities, and develop scalable and robust solutions.
Key Responsibilities
Business Analysis & Process Improvement
- Engage with business stakeholders to understand operational needs, map processes, and identify opportunities for improvement.
- Lead requirements gathering workshops and convert requirements into functional and technical requirements.
- Define current workflow and future workflow, identify bottlenecks and recommend solutions.
- Support change initiatives by assessing business impact, defining success metrics, and ensuring smooth transition to new processes.
- Manage supplier relationships to ensure they provide quality support and deliver fixes on time and according to business priorities.
Systems Analysis & Support
- Provide advanced 2nd/3rd line support and subject matter expertise to the business applications, including the ERP and integrated applications.
- Carry out root cause analysis for system issues and coordinate with internal teams and vendors to implement permanent corrective actions.
- Ensure systems remain performant, scalable, and aligned with business growth objectives.
- Perform configuration management, system checks on master data integrity and optimise system usage across various departments.
Project Delivery
- Contribute to full project lifecycles—from discovery and design through testing, deployment, and adoption by users.
- Take ownership of project deliverables, ensuring quality documentation and timely completion.
Testing & Quality Assurance
- Develop test scenarios, test scripts, and perform UAT and regression testing on changes and upgrades to the system.
- Validate data flows, integrations, and business rules to ensure reliable operation of end-to-end processes.
Reporting & Data Insight
- Operational and analytical reporting – create, maintain, and enhance reports to support decision making.
- Interact with stakeholders to define reporting needs.
Training & User Guidance
- Train and guide the end users on new features and processes and best practices.
- Develop training documents, knowledge articles, and process documentation.
Required Skills & Experience
- Strong experience in business or systems analysis within an ERP centric environment.
- Hands on experience with enterprise resource planning systems.
- Relational database experience (e.g., writing queries, performance tuning).
- Systems integration, API’s and data flows between enterprise platforms.
- Communication and stakeholder engagement skills with a customer driven approach.
- The ability to document requirements, processes and technical specifications correctly and efficiently.
Desirable Skills & Experience
- Sage X3 ERP Experience.
- Understanding of Finance, B2B ecommerce, warehouse, supply chain or product distribution.
- Experience with Crystal Reports, Sage Enterprise Intelligence or similar reporting tools.
- Knowledge and experience of working with web services, API integrations, or system automation.
- Familiarity with Magento, Shopify, or other B2B ecommerce platforms.
- Microsoft SQL Experience.
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