Summary of Role
This role involves managing and coordinating remedial maintenance work by serving as the main contact point, organising repairs through direct labour or subcontractors while meeting customer SLAs, and ordering necessary parts and equipment.
What you will be doing
- Primary point of contact for remedial works in progress
- Organising & completing Service remedial works with direct labour or sub‑contractor in line with customer SLA's
- Ordering of parts, access equipment, plant & tools
- Ensuring jobs are done within budget and with agreed timelines.
- Identify any contract variations and manage cost controls.
- Oversee quality and technical compliance of works undertaken.
- Delegate booking‑In and issuing of RAMS and Permits, where required
- Provide updates to customers' portals so ETA's can be tracked.
- Raising & processing supplier & subcontractor purchase orders.
- Processing all reactive paperwork to ensure works are correctly invoiced
- Liaising efficiently with Customers, Service Engineers and the wider H&K Team.
- Developing and maintaining knowledge of all relevant IT systems.
What we will need from you
- Experience within the Fire & Security sector performing a similar role (essential)
- Experience in managing small budget projects in the fire engineering industry.
- Practiced at management of on‑site labour & resources.
- Knowledge of production of project documentation eg. RAMs, Quality Plans, Project Plans, Cost Sheets (CTC), Trackers.
- Familiarity with all standard MS office applications
- Experience of Corrigo (desirable)
- Strong communication skills (essential)
- Confident telephone manner with exemplary customer service aptitude (essential)
- Eager to work in a fast paced, busy, growing workplace (essential).
What you can expect in return
- Salary negotiable depending on relevant experience
- Car allowance
- 25 days holiday plus bank holidays and option to buy 5 days
- Contributory company pension scheme
- Life Assurance
- Health care scheme
- Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:00)
Please note: You will be required to undertake a driving licence check, right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay.
At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK's most respected companies in all areas of industry and construction.
What sets us apart? Our culture. What we call 'the Hall & Kay way'…it's a people thing. Put simply, we know we can achieve more when we work as a team - with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It's our people that make us trusted to deliver
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