Overview
Are you looking to take the next step in your infrastructure career and play a key role in supporting secure, business‑critical services? You’ll be joining a tight‑knit team focused on keeping core systems stable, resilient and continuously improving. This is an opportunity to work hands‑on with infrastructure, investigate complex issues, and contribute to improvements that meaningfully impact operational performance.
We work onsite in a secure environment in Portsmouth, supporting a programme with growing technical demands. You’ll be surrounded by colleagues who share knowledge, support each other, and take pride in delivering high‑quality work in a mission‑driven setting.
Responsibilities
- Supporting and managing core IT infrastructure, including networks, servers, storage and operating systems.
- Managing incidents, problems, requests and changes in a structured, ITIL‑aligned environment.
- Investigating and resolving technical issues and contributing to root‑cause analysis.
- Monitoring live services to ensure consistent performance against agreed service levels.
- Contributing to infrastructure improvements, project activity, testing and release support.
- Producing and maintaining clear technical documentation to support day‑to‑day operations.
What you’ll bring
- Experience in infrastructure support, system administration or a similar technical operations role.
- Strong troubleshooting and analytical skills with the ability to resolve complex issues.
- Awareness of ITIL‑based service management processes.
- Experience supporting technology in structured, process‑driven environments.
- Ability to work independently and collaboratively as part of a wider technical team.
- Eligibility for SC and DV, and willingness to work onsite in a secure environment.
Desirable
- Experience supporting applications or infrastructure using DevOps or scripted models.
- Exposure to 24/7 operational support environments.
- Strong experience in Infrastructure Management.
- Experience across one or more: Networks (WAN/LAN); Servers & Storage.
- Experience contributing to testing, system checks or release processes.
- Familiarity with producing support documentation and operational guidance.
- An interest in developing towards DV clearance.
Details
- Employment Type: Full‑time, Permanent.
- Location: Portsmouth Hampshire area, full time onsite, part of a 24/7 shift‑based support team.
- Security Clearance Level: Eligible for SC and DV.
- Internal Recruiter: Soraya.
- Salary: £45,000 – £65,000.
- Benefits: 25 days annual leave with option to buy additional days, life assurance, pension.
#J-18808-Ljbffr