Overview
£33,283 – £36,982 Depending On Experience. Home based with occasional travel to offices as required. Are you an IT systems professional with experience in technical business applications support, who is ready to make a difference?
We are looking for a Systems Analyst to deliver technical support for business applications, and assist in the maintenance, configuration, and integration of systems, ensuring timely and effective resolution of incidents and service requests for business-critical applications across Platform Housing Group.
As our Systems Analyst, you will work closely with the Senior Systems Analyst (SSA), Application Support Manager (ASM), and Service Desk teams to support the delivery of high-quality IT services. You will be at the heart of our mission here at Platform Housing Group, the largest social housing association in the Midlands, but we are more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.
In this role, you will act as a technical support and escalation point for solutions supported, working with the Applications Support Manager and Senior System Analysts in embedding best practice processes and standards across the team. You will liaise regularly with both internal and external customers, ensuring effective communication and service delivery.
Responsibilities
- Deliver technical support for business applications, assist in maintenance, configuration, and integration of systems, and ensure timely resolution of incidents and service requests for business-critical applications.
- Collaborate with the Senior Systems Analyst (SSA), Application Support Manager (ASM), and Service Desk teams to support high-quality IT services.
- Act as a technical support and escalation point for supported solutions, embedding best practice processes and standards across the team.
- Engage with internal and external customers to ensure effective communication and service delivery.
Qualifications
- Experience within a similar role, with the ability to troubleshoot application issues and perform root cause analysis.
- Knowledge of Microsoft products, including Azure/Azure Logic Apps.
- Demonstrated problem-solving capabilities, particularly in incident management and service restoration.
- Understanding of change control processes (e.g., Change Advisory Board participation).
- Familiarity with SQL, data queries, Progress, API integrations and/or ETL tools; system integration and ETL processes.
- Working knowledge of Active Directory, DNS, NTFS file shares, Group Policy, and service management tools.
- Highly customer-focused with strong problem-solving, analytical, and evaluation skills.
- Desirable experience in SharePoint, Flow, Teams, SQL Server, Microsoft Cloud, Office 365, Azure, Dynamics 365 (CE or F&O), Power Platform, App Services, Storage, and Integration.
- Knowledge of Relational Database Concepts, System Development Lifecycle (SDLC), Basic SQL Server Administration, and application support management is desirable.
Note: While this role offers the flexibility of being home-based, occasional travel to Group offices and other locations, including Birmingham Business Park Solihull and Central Park, Worcester, is required.
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