About The Role
As a Senior UX Researcher, you will partner closely with product teams in DCX and the wider business to deliver impactful user research that informs design and product decisions. You'll lead your own research projects, from discovery through evaluation and support the broader research practice by sharing your knowledge and best practices. This role balances hands-on research execution with mentoring junior team members and collaborating with product designers to ensure insights are deeply embedded in the product development process, across web, native mobile apps, and other digital touchpoints.
Key Responsibilities
- Plans and runs mixed-method research studies independently, adapting methods to fit the question.
- Designs and conducts studies that include accessibility considerations and involve users with access needs.
- Utilises tools such as Maze, UserTesting, Survicate, and Fable to gather insight.
- Interprets and synthesises findings into clear, actionable recommendations.
- Applies critical thinking to avoid bias and ensures insights are grounded in evidence.
- Understands how research fits within the wider product strategy and business goals.
- Helps identify key user problems and prioritises research accordingly.
- Works closely with product teams to integrate research into agile workflows.
- Collaborates effectively with engineering and design to support technical feasibility and accessibility.
- Communicates findings clearly and persuasively to a variety of stakeholders.
- Facilitates workshops and co-creation sessions to embed user-centred thinking.
- Shares knowledge and supports skill development within the team.
- Promotes inclusive research practices that reflect user diversity.
- Manages multiple projects effectively, balancing detail with delivery.
- Proactively seeks feedback and learning opportunities.
What you will need to be successful
- Experience delivering UX research influencing product decisions.
- Skilled in qualitative and quantitative research methods.
- Experienced in accessibility research and working with users with access needs.
- Proficient with research tools such as Maze, UserTesting, Survicate, and Fable.
- Excellent communication and storytelling skills.
- Ability to work independently and collaboratively.
- Experience mentoring or supporting junior researchers or product designers.
- Comfortable working in agile product teams.
- Curious, adaptable, and committed to continuous learning.
Benefits
- Flexible, hybrid working model
- Inclusive culture and environment
- £1,000 flexible benefits allowance to suit your needs
- 30 days holiday + bank holidays
- Udemy learning access
- Bonus potential (performance and business-related)
- Up to 25% discount on Very.co.uk
- Matched pension up to 6%
- More benefits available on our career site
Equal opportunities
We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodation to participate in the job application or interview process. Please contact us to request accommodation.
How to apply
Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and DBS check. Our talent acquisition team will be in touch if you're successful. The interview process is tailored to the role and can be in-person or held remotely, with a two-stage process: 1) a 30-45 minute video call to discuss skills and experience, and 2) a one-hour formal onsite task interview with competency and technical questions. If you require reasonable adjustments, please let us know. More information about our interviews is available here.
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