Software Engineer - Remedy

Reporting Line: Core Systems Development Manager

Contract type: Permanent

Grade: 3B

What to Expect

The Remedy Developer is a key member of the Core Systems team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset.

The Remedy Developer will be responsible for the design, development, customization and support of our BMC Remedy application, providing system support and enhancements to the business areas that use the platform. The role holder will work closely with stakeholders to develop and implement changes in line with agreed scope/requirements.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave that increases with tenure
• Up to 10% on target bonus opportunity
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

• Experience of using BMC Remedy in a live environment.
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
• Experience in establishing successful, cross-functional stakeholder relationships.
• Demonstrable experience of leading on the delivery of project milestones to achieve key objectives.
• Analytical and innovative problem solving skills.
• Excellent interpersonal skills with the ability to adapt communication styles and collaborate cross-functionally to drive successful outcomes and business decisions.
• A trusted advisor with the ability to apply knowledge of their own specialization as well as knowledge of related areas.
• Solid background of developing and maintaining BMC Remedy applications.
• Exposure to SQL Server, PHP / Web Development / APIs / VB.net highly advantageous.
• High level of competence in Excel, Word, Outlook and Teams.

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