IT Operations Manager

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Overview

IT Operations Manager. This well established and highly successful financial services organisation has an excellent reputation and is now looking for an IT Operations Manager, a newly created role. As the company’s IT infrastructure and its administration are delivered by third parties, this role is primarily one of outsourced services management, rather than hands-on technical work.

Responsibilities

• Management of core, outsourced IT services contract.
• Project management.
• Change management, working alongside Operations Manager.
• Onsite IT support and triage of issues prior to escalation to relevant supplier.
• Member of Incident Response Team.
• Membership of the monthly Information Security Forum.
• Management of software and device estate.
• Ongoing development of governance and controls around IT and Data.
• Auditor liaison and response.

Qualifications

• Experience managing third party supplier relationships.
• Working knowledge of cyber security, resilience and control.
• Knowledge of the London insurance market would be beneficial but not essential.

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