APS Desktop Engineer

Overview

The role will be a technical support engineer within Account Production Services (APS) working on the clients account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users may be experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications.

Role details

Rate: £125

Clearance Required: BPSS

Duration: 6 months

Location: Worthing, full time on site

Responsibilities

• Provide Desktop Support within the client
• Fault identification and resolution of incidents / requests within contracted SLA targets
• Mobile solution support (Mobile Phones and Laptops)
• Software and hardware installation
• PC Configuration
• Laptops & MacBook imaging
• Assisting with IT Stores tasks when required
• Supporting internal and external events
• Creating and maintaining support documentation
• When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues

Technologies

• Windows 10, Windows 11 and MacOS
• Microsoft Office 2016 O365
• Hardware – Desktops, Laptops, Tablets, Mobile Phones and Printers
• Cisco AnyConnect VPN, SCCM, Active Directory
• Various software products, applications, and services
• WiFi Access Points and basic networking principles
• Meeting room technologies

Mandatory Technical Skills

• Knowledge of Windows 10 and/or Windows 11
• Knowledge of Microsoft Office products (Outlook, Excel, Word, PowerPoint, MS Teams and OneDrive)
• Knowledge of Apple devices (MacBooks, iPads and MacOS)
• Hardware familiarity (Desktop, Laptop, Printers)

Desirable Technical Skills

• Knowledge of ServiceNow Management tools
• Knowledge of Mobility Solutions
• Knowledge of the Microsoft Power Platform
• Previous experience in PC Hardware/Software support
• Active Directory
• Understanding of basic networking principles
• MCSE Certification

Mandatory Business Skills

• Excellent communication skills (verbal and written)
• Customer service
• Time management
• Organisation
• Be able to work using our 7 shared values with peers, customers and clients (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty and Fun)

Desirable Business Skills

• Able to perform under pressure and meet tight deadlines
• Analytical and methodical approach to problem solving
• Must be self-driven and have the ability to use initiative and tenacity to resolve issues
• Able to work with minimum supervision
• Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA

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