Digital Service Manager (Interim)
The Role
As part of our Digital, Data and Technology team, you will lead digital service teams across:
- Product Development & Application Support
- Geospatial Services
You will play a key role in ensuring our digital services are reliable, efficient, and continuously improving.
Key Responsibilities
- Take ownership of live digital services and ensure their smooth operation
- Act as an escalation point for incidents, problems, and service requests
- Work closely with council services to reduce failure demand
- Use feedback from residents and staff to improve digital experiences
- Ensure services meet information governance, data protection, and security standards
- Lead and deliver service improvement projects using project management skills
- Manage suppliers and oversee budgets
About You
- Strong experience managing digital teams and services
- A track record of delivering and improving live digital products
- Excellent stakeholder management and relationship-building skills
- Experience with the Microsoft technology stack
- A background in development (desirable)
Working Arrangements
Hybrid working, with a combination of remote and on-site work
#J-18808-Ljbffr