The Role
We’re looking for a proactive and customer‑focused Credit Controller to join our team on a fixed‑term contract for a minimum of 3 months. In this role, you’ll play a key part in maximising revenue and reducing risk by managing a portfolio of customer accounts and ensuring timely, accurate cash collection. Working closely with the Head of Billing, Fraud and Collections, as well as teams across Credit & Risk, Operations, Sales, and external partners, you’ll handle end‑to‑end cash collection for both active and disconnected accounts, while resolving customer disputes effectively and delivering an excellent customer experience.
You’ll use your strong credit control knowledge, analytical mindset, and problem‑solving skills to prioritise workload, drive continuous improvement, and contribute to improved cash flow across the business. This is a fast‑paced, highly collaborative role where you’ll work both independently and as part of a supportive team to exceed financial and quality targets.
Responsibilities
- Own and manage end‑to‑end cash collection for a portfolio of active and disconnected accounts, ensuring timely payment of all invoices.
- Engage with customers, partners, and internal teams daily to resolve billing queries quickly and deliver an exceptional customer experience.
- Use strong credit control knowledge to prioritise workload effectively and maximise cash flow.
- Monitor and manage credit risk, proactively identifying issues and supporting continuous improvement initiatives.
- Ensure compliance with all organisational policies, standards, and Delegation of Authority guidelines.
- Apply analytical thinking to review workloads, challenge inefficiencies, and help drive process improvements across the team.
- Identify and mitigate potential delays or risks, using problem‑solving skills to keep collections on track.
- Collaborate across teams while working independently, consistently meeting or exceeding financial and quality KPIs.
Skills and experience we are looking for
- Have strong risk‑management and analytical skills, with the ability to review workloads, spot inefficiencies, and support continuous improvement.
- Be confident using Microsoft Office, highly organised, and able to manage their own workload while adapting to changing priorities.
- Communicate clearly and professionally with customers and internal teams.
- Take ownership, share knowledge, and embrace new systems and processes with a proactive, performance‑driven approach.
How you will work
At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our way of working is to work 3 out of 5 days in the office (adjusted for colleagues who are part‑time) at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.
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