Income Officer

Income Officer

Macclesfield – Agile working – offering a mix of office and home working

£32,329 per annum

Full Time, Permanent – 37 hours per week

Responsibilities

• Provide a full arrears recovery service and aim to exceed challenging performance targets for the collection of tenancy arrears and recharges.
• Prepare all documentation for legal proceedings and represent in the County Court for the recovery of arrears and attend evictions as required.
• Liaise with internal teams and external partner agencies, maintain records on the Housing Management System, and assist in the review of policies and procedures relating to rent arrears, recharges and other tenant debts.

Qualifications and Experience

• Previous practical experience in customer services, housing, income collection or a related discipline, alongside experience of working in a target-driven environment.
• Understanding of issues facing local communities and good working knowledge of welfare benefits.
• Desirable to have experience working in social housing.
• Strong communication skills with confidence to represent at court and ability to develop effective relationships with customers.
• Excellent planning and organisation skills as well as the ability to work under pressure.

Benefits

• Minimum 28 days holiday per year plus birthday leave and bank holidays.
• Agile working, providing flexibility of working hours. The role is predominantly home-based with a requirement to attend occasional meetings in our office in Macclesfield.
• Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%.
• Access to our Health Cash Plan.
• Training and development opportunities.
• Support for health and wellbeing.
• State of the art modern office with a friendly working environment.

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