loc8me is an ever-growing student lettings company with nationwide offices.
Our vision is to provide industry-leading accommodation experiences for our students and our landlords across the country. You will be joining an organisation where opportunities are constant, ambitions endless, and the pursuit of excellence fundamental.
Role Purpose
The Rent Income Officer is responsible for the management of rent income performance across allocated portfolios, with a primary focus on arrears management and recovery. The role exists to:
- Protect rental income performance and reduce arrears exposure
- Deliver a professional and firm arrears management service to landlords and tenants
- Maintain accurate financial records and support payment and reconciliation processes
- Escalate risk and initiate legal processes where required, in line with loc8me controls
This role is delivery-focused, operating within policy, escalation thresholds, and governance set by the Client Accounts Manager and Financial Director.
Key duties
- Own the day-to-day management and chasing of rent arrears across allocated accounts
- Contact tenants and relevant parties to agree repayment actions and resolve arrears
- Track arrears performance against KPIs and maintain clear case notes
- Initiate legal proceedings where required, working with solicitors and completing claims processes on behalf of landlords
- Ensure cases are documented correctly and progressed in line with agreed procedures
- Escalate high-risk or complex cases to the Client Accounts Manager / Financial Director
- Manage and respond to arrears-related emails and queries
- Work cross-functionally with internal departments to resolve tenancy, account, or documentation issues impacting rent collection
- Support branch and landlord communication, including regular branch meetings where required
- Support monthly payment runs to landlords and contractors (where required)
- Complete bank reconciliations and deposit reconciliations as allocated
- Support contract and let sheet auditing to ensure account accuracy
- Produce reports for landlords and management as required
- Deliver performance against KPIs set by the Client Accounts Manager
- Identify recurring issues and trends and escalate with recommended actions
- Owns operational management of rent arrears across allocated portfolios
- Initiates legal escalation in line with thresholds and approvals
- Maintains accurate, audit-ready records and case documentation
- Escalates risk, non-compliance, and complex cases promptly
- Set arrears policy or strategic credit control direction
- Make final decisions outside agreed thresholds (retained by Client Accounts Manager / Financial Director)
Essential skills
- Experience in credit control / arrears management (essential)
- Strong administration and organisational skills with a methodical approach
- Strong attention to detail and ability to work to deadlines
- Proficient in Microsoft packages and shared systems (Excel, Google Sheets, Mac)
- Self-motivated, proactive, and resilient
- Flexibility during peak periods (especially summer), including occasional weekend work
- Willingness to travel occasionally for tenant visits (where required)
Additional information
Hours: 9:00am–5:30pm, Monday to Friday (1 hour lunch)
Salary: £29,000–£32,000 DOE
Location: Office-based, Loughborough
Travel: Some travel required (tenant visits)
Reporting Line
Reports to: Client Accounts Manager
Works closely with: Financial Director, Branch teams, Landlords, Tenants, Solicitors, Contractors
How to apply
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