Job Description
This role is responsible for supporting revenue impacting pricing and billing activities, ensuring accuracy, completeness, and compliance of client billing and related system setups. The position is hands-on and requires strong analytical capability, systems understanding, and the ability to operate effectively in a complex, fast-changing environment.
The role partners closely with Sales Operations, CIT and Business stakeholders to resolve billing issues, manage debt collection and continuously improve processes and documentation. Critical thinking, attention to detail, and clear communication are essential.
Responsibilities
- Manage the delinquent debt to tolerable levels and work to improve the debt collection process
- Support the delivery of the monthly billing by reviewing validations, investigating the root cause of problems in the billing system and/or in upstream systems
- Analyse system setups and data, ensuring governance is followed and reviewing and validating system changes, including documenting evidence for audit
- Support the identification, evaluation, and resolution of billing and transaction issues in collaboration with the business, Sales Operations, Data, CIT and clients
- Support the waiver process by responding to queries from various internal stakeholders
- Balance Sheet Account reconciliations
- Review and challenge existing processes and documentation, identifying opportunities for continuous improvement and designing optimal end-state processes
- Support the wider Revenue Operations team and ad-hoc analysis and projects, as required
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications:
- 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- 3 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Master’s, MBA, or equivalent experience)
- Bachelor’s degree in Finance, Accounting, Business, Systems, or a related quantitative field
- Progressive operational experience in a complex environment, preferably within a large, multi-national, publicly traded organisation
- Strong understanding of billing, pricing, revenue operations, or related finance processes
- Experience with process improvement methodologies (e.g. Lean Six Sigma, BPR, BPM, Business Analysis) and applying them in a project or continuous improvement environment
- Strong data analysis skills and experience in testing, validation, quality assurance, or user acceptance testing
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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