We're Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Check out the development opportunities in the Collections team.
Cardiff | 3 days in office, 2 from home (Fully office-based for the first 3 months)
⏰ Shifts - 37.5 hours per week Monday – Friday between 8am – 8pm.
What You'll Be Doing
- Engage directly with customers to negotiate repayment plans.
- Analyse financial situations to create tailored solutions.
- Ensure adherence to GDPR, FCA, and FDCPA regulations.
- Handle customer complaints and resolve conflicts effectively.
- Prioritise multiple tasks while maintaining high-quality standards.
- Work with internal and external teams to support customer outcomes.
We're Looking For
- Collections experience within financial services.
- Strong communication skills, both verbal and written.
- Proven ability to manage challenging customer interactions.
- Experience using multiple communication platforms (email, SMS, etc.).
- Ability and skills to handle difficult conversations and deliver a fair customer outcome.
Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
- Salary range £27,000 - £34,000 depending on experience.
- Private Healthcare including dental and optician services through Vitality.
- ✈️ Worldwide travel insurance through Vitality.
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
- Salary Sacrifice Pension Scheme up to 7% match.
- ️ 28 days holiday (plus bank holidays).
- Annual Learning and Wellbeing Budget.
- Enhanced Parental Leave.
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