Support Analyst – Trading Infra Support

The Trading Infrastructure Support Engineer will be part of a highly talented team of support engineers responsible for ensuring high availability of Squarepoint’s mission critical services such Infrastructure as a Service (IaaS), Build & Deploy, Research and Trading. The candidate will be responsible for providing L1/L2 support across all services globally distributed across APAC, EMEA and AMER regions.

• Provide monitoring and L1/L2 support across all services and quickly react to any outages to maintain a highly available environment
• Quickly identify, analyze and correct alerts & issues and/or escape to minimize trade flow impact and preempt outages
• Intensive interaction with trading community, external vendors, development and infrastructure teams
• Oversee automated processes, scheduled jobs and regular reports
• Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation, collaboration with internal and external teams.

Required Qualifications

• 4+ years of support experience a must
• Experience in Linux/Unix administration (RHEL/CentOS/OEL preferred)
• Proficiency in Python, Bash scripting
• Good working knowledge of storage and different storage protocols (nfs gpfs a plus)
• Experience with Infrastructure automation (Chef, Puppet or Ansible)
• Experience with Kafka or like messaging buses
• Experience with CICD tooling
• Experience with Monitoring infrastructure (ELK and Prometheus preferred)
• Database administration experience (MySql or PosgreSql preferred)
• Experience in container software administration (Docker, Podman, Kubernetes, GKE or Helm preferred)
• Working knowledge with TCP/IP, multicast, tcpdump, clocking (PTP, NTP)
• Ability to navigate network equipment command line
• Bachelor’s Degree in Computer Science, Engineering or related subject.

Nice to have

• Highly organized, detailed, control oriented, enjoys solving problems and brings in a “take charge” attitude
• Strong verbal/written communication skills required to support daily interaction with internal teams, external vendors and service providers
• Self-motivated individual that takes initiatives and has an ownership & accountability mindset
• Must show the ability to make quick decisions and establish priorities in a multi-tasking & fast-paced environment

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