Certain Advantage are recruiting on behalf of our longstanding client for a Credit Controller on a temporary basis starting ASAP until 30th Sep 2026.
The role pays £18 - £22 per hour PAYE working 7.5 hours per day.
Based in Milton Keynes on a hybrid basis this is a great opportunity to join an established business working on maximising collections performance in a busy fast paced business‑to‑business environment.
Reporting into the Manager you’ll be responsible for supporting the business’ aim to improve bad debt exposure and achieve collections targets.
What you’ll be doing
- Maximising collections performance through high volume outbound and inbound contact by phone and email channels
- Delivering strong collections performance for nominated accounts, to reduce and maintain the aged debt position
- Performing account, billing, and payment reviews to enable collection or corrective activity
- Working effectively with customers to reduce debt in a timely manner to meet agreed targets
- Resolving queries, ensuring they are managed efficiently within SLAs to obtain payment from customers
- Engaging with other business areas for support where appropriate to maximise timely dispute resolution
- Conducting Land Registry & other investigative searches to establish liability and manage accounts through to resolution
- Mitigating UK credit risk and escalating as appropriate to the Manager
- Conducting ad hoc tasks to achieve monthly collection targets
What we need from you
- Experience of B2B debt collection techniques
- Commercial Utility (Gas/Electricity) experience is desirable
- Good attention to detail, accuracy, and problem‑solving skills
- Excellent telephone manner, coupled with great interpersonal skills
- Ability to make decisions and perform well under pressure
- High-level of commercial awareness
- Highly driven with effective time management skills
- Ability to self‑manage and take ownership
- Experience in managing high volume collections
- Excellent negotiation and communication skills
- A positive attitude with a desire to learn and develop skills
- A positive, enthusiastic team player with a flexible approach to daily tasks
#J-18808-Ljbffr