Credit Controller

Experienced Credit Controllers – we are looking for you!

London UB2 4SE

£30,000.00

Full time position (8.30am – 5.00pm, Monday – Friday)

This is your opportunity to join our friendly and professional team as a Credit Controller here with us at PHS Teacrate. We are looking for that special someone with great experience working within a Credit Management office‑based role. If you have suitable experience, with excellent listening skills and are a great communicator, we would love to hear from you.

We have a fabulous team culture here and we are looking for the right person to join us, which we hope is you. It’s a busy role so you will need to be organised and enjoy working in a fast‑paced business. You will be valued here, and our experienced and supportive team will be there beside you if you need guidance. If you are polite, professional, assertive with sound negotiating skills and a successful track record in cash collection in an office or call centre environment we look forward to receiving your application to join us.

A day in the life of a Credit Controller at PHS Teacrate will involve:

• Inbound and outbound calls to facilitate payment of outstanding arrears
• Looking after customers enquiries and payments via email, phone and web accounts
• Resolving complex queries relating to credit, debt and ledgers
• Opening new accounts and processing credit checks
• Collecting aged debt and resolving unallocated payments
• Taking steps to proactively reduce debt in its early stages
• Responding to calls and emails in a timely and professional manner

The ideal candidate for a Credit Controller at PHS Teacrate will have:

• More than 1 year’s experience as a Credit Controller
• Experience using SAGE and good working experience of using Microsoft packages such as Excel, Word and Outlook
• Excellent verbal and written communication skills
• Strong negotiation skills
• The ability to effectively prioritise in a busy environment

In return for your commitment and expertise, you will get:

• A starting salary comprising of £30,000.00
• A full‑time position in an established and successful company
• Great working hours Monday – Friday from 8.30am – 5.00pm (this may include some flexibility provided cover can be provided to support the team)
• Hybrid working is supported as and when the business requires
• Free parking at our premises in Southall (UB2 4SE)
• We offer accredited ILM Management training in house and externally.
• Training opportunities within the business to expand and develop your skills
• Up to £1000 savings with PHS Perks Discounts – incl. various supermarkets, restaurants and retailers etc.
• 24‑hour wellbeing helpline
• A supportive and friendly working environment
• The opportunity to join the leading hygiene service provider in the UK

You will get a great deal of satisfaction dealing with a wide variety of customers and stakeholders, securing payments to help you reach your personal target. We have built great relationships with our customers as well as with other departments and we think you will love it here too.

About PHS Group

PHS Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, PHS Direct, Direct 365, PHS Greenleaf, PHS Teacrate, PHS Besafe, PHS Wastekit and PHS Compliance.

PHS Teacrate

PHS Teacrate are the leading service provider for crates, handling equipment and packaging products in the UK. Moving over 9 million crates every year and supporting industries such as removals and storage, food processing and distribution, retail and fit out companies, making us the market leading crate rental service provider across the UK.

At PHS, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

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