Venesky-Brown’s client, a public sector organisation in Dundee, is currently looking to recruit an IT Infrastructure Analyst until the end of May 2026 on a rate of £200/day (Inside IR35). This role will be hybrid working with 2 days per week onsite in Dundee.
Responsibilities:
- Provide operational support, maintenance and upgrades for the organisation’s server-based systems and associated infrastructure, with a specific focus on event monitoring, incident resolution, performance monitoring, log analysis, process/task automation and proactive maintenance (e.g., applying routine patches and security updates).
- Provide a customer-focused second-line operational support service, managing and resolving incidents and requests using service management processes within agreed SLAs, applying fixes and workarounds as required.
- Support problem management by using specialist knowledge to provide technical diagnostic information, help identify root cause and validate remediation and changes.
- Administer Microsoft 365 services (including Entra ID, Exchange Online and SharePoint), managing user and group access, supporting permissions where appropriate, and maintaining/administering PowerShell scripts.
- Monitor, test and maintain system backups and restores.
- Maintain the operational effectiveness of the IT infrastructure by identifying issues, highlighting risks, and proposing opportunities for improvement.
- Maintain positive working relationships with stakeholders, providing timely updates on current or impending issues and planned changes.
- Work closely with the Enterprise Applications and IT Service Delivery teams to support the smooth transition of new or changed services into the production environment.
- Adhere to operational standards and processes, create and maintain technical and operational documentation.
- Apply and maintain information security controls as required by policy and procedures, ensuring compliance with relevant legislative requirements (including licensing, data protection and copyright).
- Out-of-hours work may be required from time to time to support planned system maintenance.
- Carry out any other duties as prescribed by the Chief Digital Officer, temporarily or on a continuing basis, as may reasonably be required and commensurate with your grade.
- Duties and responsibilities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.
Qualifications:
- Educated to degree level in Computer Science (or a related discipline) and/or able to demonstrate equivalent relevant experience
- Demonstrable expertise in technologies relevant to the role (including Windows Server, VMware, Active Directory and Microsoft 365).
- Experience of event monitoring, performance monitoring, log analysis, process/task automation and proactive maintenance.
- Knowledge of systems management/monitoring tools.
- Experience of working with an ITIL-based service management system, resolving incidents and requests.
- Experience of adhering to operational standards, methodologies and good practice.
- Understanding of data security best practice and UK GDPR.
- Evidence of a commitment to CPD.
- Postgraduate or professional qualification in a relevant discipline.
- ITIL certification.
- Relevant professional certifications.
- Administration of cloud environments, preferably Azure.
- Working knowledge of enterprise Linux.
- Understanding of SharePoint Online administration and configuration, such as SharePoint site structure and permissions architecture.
- Experience of PowerShell scripting.
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