Governance Officer

Overview of the role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and excel through cloud, data, AI, security, and collaboration solutions. We are seeking a Governance Officer to support the management and continual improvement of ISO standards, GDPR compliance, business continuity frameworks, and wider organisational governance.

What will you be doing?

ISO, compliance & governance

You will support the maintenance and development of ISO standards and internal policies aligned to ISO 27001, 9001, 20000, 14001, 22301, GDPR, NIS2 and wider governance frameworks.

Audits & risk management

You will conduct internal audits, produce audit reports, track corrective actions, and support process and root‑cause improvements.

Incident & data management

You will assist in recording, investigating, and resolving compliance, security, and data‑breach incidents, maintaining accurate documentation throughout.

Cross‑functional collaboration

You will work with teams across Phoenix to support compliance needs, contribute to bids and due‑diligence activities, and promote governance awareness.

Business continuity & resilience

You will support the development, testing, and improvement of business continuity and crisis management plans.

Regulatory monitoring

You will monitor regulatory and standards changes, advising on necessary actions and helping to implement updates across the organisation.

What we're looking for

• Experience in compliance, audit, governance, legal, or risk-related roles
• Ability to interpret regulations, ISO standards, and organisational policies
• Awareness of ISO 9001, 27001, 22301 and GDPR
• Understanding of risk identification, mitigation, and security principles
• Strong ethical standards and professionalism
• Ability to manage multiple tasks and work proactively
• Strong written communication and documentation skills
• Proficiency with Microsoft Office
• Adaptable and comfortable in a fast-growing environment
• A collaborative team player able to support and mentor others

Key skills

• Knowledge of ISO standards & GDPR
• Experience with audits and compliance processes
• Strong analytical and problem‑solving ability
• Clear written communication & documentation skills
• Good time‑management and multitasking
• Proactive, organised, and detail‑focused
• Relationship‑building skills
• Commitment to continuous learning

Important: BPSS Check

All employees are required to undertake a Baseline Personal Security Standard (BPSS) check. All offers of employment are conditional pending the passing of this check.

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