AR Income Officer

Contract | Civic Recruitment Limited | United Kingdom

Posted On 10/04/2026

Job Information

City Redbridge

Province Redbridge

Postal Code IG2

Job Description

2 months contract with a local authority

Job Purpose

• The Income Officer is a key member of the Income/Accounts Receivable Team responsible for invoicing, collecting, and recovering fees and charges owed to the Council. The postholder provides a customer‑focused, efficient service ensuring debts are raised, monitored, and pursued in line with legislation, Council policies, and required timescales.

Key Duties/Accountabilities

• Set priorities to ensure efficient invoicing and collection of fees and charges, including residual mortgages.
• Regularly review unpaid debts, proactively chase outstanding amounts, and escalate issues or queries to managers.
• Support the preparation of case papers and technical evidence for County Court cases.
• Monitor performance and quality control to maximise collection rates and meet collection targets.

Essential Experience Required

• Experience providing effective advice services to the public.
• Experience working in demanding frontline customer service environments.
• Experience working with vulnerable or homeless customers and those in housing need.
• Experience conducting interviews, investigations, and negotiations.
• Experience working to performance targets and deadlines.
• Experience applying equality and diversity principles in service delivery.

Essential Qualifications Required

• Strong knowledge of homelessness legislation including Housing Act 1996 (Part VI & VII), Homelessness Reduction Act 2017, Protection from Eviction Act 1977, and related legislation.
• Understanding of inner‑city housing issues and access routes to social housing.

Additional information to note

• Working hours: 35 hours per week
• While this role is hybrid, three days need to be at office and the role includes visits to young people.
• Work pattern – 3 days office based
• We work on biweekly payment schedule

The role closes on 17th April 2026; apply ASAP.

#J-18808-Ljbffr…