Loungers is a substantial and growing operator in the UK hospitality sector, operating over 300 sites in England and Wales across three distinct but complementary brands, Lounges, Cosy Club, and Brightside. Founded in 2002 by three friends who wanted to create a neighbourhood café-bar that they would want to go to, the Group is now the only growing all-day operator of scale in the UK and has consistently outperformed the wider UK hospitality sector over the past three years. Despite being the fastest growing café/restaurant group in the Country, Loungers has retained its entrepreneurial spirit and quirky ‘Loungey’ local community atmosphere.
The role in a nutshell
Reporting to the Head of Estates, you'll play a central role in keeping our growing estate running smoothly. This is a varied, hands‑on position that sits at the heart of the business. When property issues arise, you'll own them; coordinating the right people, keeping stakeholders informed, and making sure nothing falls through the cracks. Whether that means engaging with landlords, supporting operations teams, or making sure the wider business has the information it needs, you'll be a trusted and reliable point of contact across a broad range of estates matters.
This position gives the successful applicant the chance to be part of this exciting, dynamic company based from its HQ in Central Bristol
Getting into the detail
- Build and maintain productive working relationships with landlords, their representatives, and other third parties, resolving issues efficiently and professionally via email, telephone, and letter.
- Act as a key liaison between our operations and maintenance teams, ensuring that estate issues are escalated, tracked, and resolved with minimum disruption to the business.
- Own and maintain clear, accurate progress reports on all ongoing estates matters, keeping stakeholders informed at every stage.
- Provide practical, commercially‑minded advice to the business on rights and liabilities under leases and licences to occupy.
- Support the management of our sublet and vacant estate, helping to protect asset value and limit unnecessary cost exposure.
- Build and manage strong relationships with external agents, ensuring they're delivering to the standard the business expects.
- Scrutinise, challenge, and negotiate service charge, insurance, and ad hoc landlord demands.
- Compile, analyse, and present estates data to inform decision‑making across the business.
What you’ll bring
- Experience in a property management role, or a background where you've managed a varied and fast‑moving caseload of short‑ and long‑term issues — you know what it means to juggle competing priorities without dropping the ball.
- A natural problem‑solver who takes a solutions‑first approach and doesn't wait to be told what to do.
- Confident and calm on the phone; you're comfortable having difficult conversations and know how to handle conflict constructively and professionally.
- Strong written communication skills; you can confidently and effectively draft a clear, professional letter or email.
- Solid IT skills across the MS Office suite, and familiarity with MS Access or similar database tools.
- Excellent organisational skills — you can manage a varied workload, prioritise effectively, and stay on top of the detail without losing sight of the bigger picture.
- A commercially aware mindset; you understand that every issue has a cost to the business, and you act accordingly.
What’s in it for you?
- A culture that appreciates ideas and celebrates individuality.
- Founder‑led business – we might have 300+ sites, but we still maintain an entrepreneurial spirit through everything we do.
- 50% off food at all Lounges, Cosy Clubs and Brightsides.
- Up to 10% bonus.
- Pension contribution.
- 24/7 mental health support.
- Amazing events including LoungeFest – our annual company festival – Christmas parties and more.
- We want to work with nice people so if you want to work hard, have fun and be part of the Loungers ride, we’d love to have you.
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