Sales And Social Media Executive

We’re looking for a driven, personable sales professional to join a fast-paced hospitality business with a culture built on teamwork, professionalism, and genuine care for guests and colleagues alike.

This is a varied role combining responding to sales enquiries and relationship building with social media marketing to drive brand awareness and bookings.

Sales Activity

• Proactive business development activities through responding to sales enquiries through the website
• Updating the company’s website with available stock.
• Posting sales stock on external partner websites.
• Demonstrating the features and benefits and highlighting what makes the offering unique.

Customer Relationship Management

• Building a presence and become known as a point of contact for sales and upgrades.
• Deal directly with customer enquiries and sales face-to-face, over the telephone, social media and by email.
• Posting in and responding to customer queries in owner’s groups on Facebook etc.
• Building and maintaining strong customer relationships for now and the future.
• Confidently and professionally respond to customer concerns or objections.
• Ensuring that all communication is professional and in keeping with the values of the business.

CRM Management/Administration

• Updating the CRM with customers’ information, leads, sales documentation and more.
• Extracting leads from the CRM each day, to create appointments etc.
• Accurate sales documentation completed in the required timescales.
• Develop an understanding of the management software, used for existing owners.

Person Specification

• Experience in sales or a customer-focused environment
• Confident generating new business and converting enquiries into bookings
• Experience managing social media platforms for business purposes
• Creative mindset with the ability to produce engaging content
• Well organised with good time management skills
• Professional, personable, and passionate about delivering great customer experiences

#J-18808-Ljbffr…