Marketing and Communications Operations Manager - Dulwich College
About the Role
The Marketing and Communications Operations Manager will drive the day-to-day operational excellence and strategic delivery of the marketing communications and digital functions.
Key Responsibilities
Leadership & Strategic Support
- Implement the Marketing and Communications Strategy to ensure the College communicates in a consistent, accurate and professional fashion with all its stakeholders
- Translate strategic objectives into clear, actionable plans across marketing, communications and digital functions
- Act as deputy to the Director of Communications, representing in meetings, strategic discussions and external forums as required
- Foster a culture of continuous improvement, innovation and professional development within the team
Market Research & Insight
- Lead the market research function, overseeing audience segmentation, trend monitoring, competitor analysis, and insight reporting
- Use data and research findings to inform and improve marketing strategies and campaign decision making
- Commission or undertake demographic and economic reviews
Operational Management
- Line manage the MarComms team of six, ensuring members have clear roles, responsibilities and goals, managing performance and potential, and implementing staff development needs
- Oversee daily operations across marketing, communications and digital, ensuring efficient workflows and coordinated campaign delivery
- Facilitate regular cross-departmental meetings, ensuring clear information flow between strategy and implementation
- Maintain consistent brand messaging across all outputs and ensure compliance with data protection (e.g. GDPR)
- Oversee quality control and drive process improvement
Skills and Knowledge
- Strong people management, organisational and project management skills
- Analytical capability to interpret market and campaign data and translate findings into strategic recommendations
- Strong verbal communication skills, with the ability to engage and present to stakeholders at all levels and collaborate across teams and departments
- Excellent literacy skills, including writing creative and engaging copy, proofreading and correcting content
- Knowledge and understanding of: media landscape, briefing and design processes, content creation, external supplier liaison
- Proficiency with CRM, marketing automation platforms and analytics tools (e.g. Google Analytics)
- Working knowledge of digital marketing disciplines, including SEO, content marketing, and paid digital advertising, and social media
Person Specification
- Degree in marketing, communications, business, or related fields
- Advanced qualifications in marketing analytics, digital marketing or operations management desirable
- 5+ years’ experience in marketing operations or related functions
- Proven experience managing teams across marketing, communications and digital disciplines
- Demonstrated capability in leading market research and data-driven marketing strategies
Personal Attributes
- Inspiring and empathetic contributor who champions individual talents and encourages honest collaboration
- Clear and thoughtful communicator who inspires through feedback and leads with transparency
- Brings structure without stifling – bridging creativity with deadlines and accountability
- Adaptable and decisive, knowing when to guide and when to give autonomy
Competitive
Full time, 37.5 hours per week
Closing Date
Closing Date: 1 May 2026
1st round interviews will take place online during the week commencing 4 May 2026
2nd round interviews will take place on site during the week commencing 11 May 2026
The College reserves the right to close the vacancy early should the need arise; early application is therefore encouraged.
#J-18808-Ljbffr