User Experience Lead

We were founded in 2004 to help business leaders leverage the full potential of their client relationships, so they were no longer putting out fires or finding themselves blindsided by revenue loss.

We are the leading provider of B2B Relationship Intelligence and uniquely possess over 20 years of benchmark data on client satisfaction across diverse industries. It’s not only our decades of experience and primary data repository that make us unique, it’s also our in-depth scoring system, The Relationship Rating (TRR). This gives a holistic view of customer satisfaction as the data goes deeper than the Net Promoter Score (NPS) method, providing real insight into the customer relationship.

We believe that effective relationship management is one of the most powerful yet underutilised strategies for achieving commercial stability and growth. By adopting a strategic approach to relationship management, we support businesses in leveraging these crucial connections to drive financial performance and growth.

Role Overview

This is a highly trusted role within VerityRI where you will own the design and execution of all UX activity from discovery through delivery and beyond. The role sits in the tech team, however, naturally involves working across much of our organisation as well as interacting with our clients.

The development team work together to support and develop our suite of internal products. These systems enable our day-to-day operations including survey management, analysis of complex data and client reporting. Our clients make business decisions based on the data we give them, so it is vital that these systems are kept secure and reliable. We work in an agile style and value continuous improvement, transparency and a team ethos.

Key Responsibilities

• Bring innovation and polish to the VerityRI UX designs to make sure that our technology projects the quality and usability that our customers expect.
• Work with Product Management and other business leaders to form a holistic view of the VerityRI customer journey, develop a deep understanding of our business and provide appropriate strategic recommendations around UX.
• Manage the delivery of UX artefacts such as Figma mock ups to ensure project teams have the materials needed to support ongoing system development.
• Utilise the latest design tools, including state-of-the-art AI solutions to make the design process as efficient as possible.
• Advocate for the user in all aspects of product development
• Actively engage with the wider UX community outside of VerityRI to gain insights into new areas which could benefit our products and capabilities
• Understand that continuous learning is part of what it is to be a UX expert, and taking time to improve your skills (with the support of the company) and share with your colleagues

What you will bring

• A UX generalist with a proven track record across a range of UX functions supporting system design and implementation
• Experience of data visualisation in a SaaS application
• A self-starter who enjoys working independently with the autonomy to drive the UX function. You’ll be keen to introduce your ideas including bringing on board new practices and tools.
• Experience with generative and evaluative user research methods and techniques with the ability to understand your teams' needs and select an appropriate approach to generating findings
• Workshop design and facilitation experience
• Strong communication skills, confident in communicating findings and recommendations
• Agile delivery experience, able to work iteratively to deliver UX project assets at appropriate pace
• Curious to understand people, knowing which questions to ask to probe to the root of the problem
• Ability to deliver to deadlines, contribute to work estimates.
• Proactive, able to provide Continuous Improvement suggestions
• Team player
• Driven to engage in continuing professional development of self and others
• Excellent attention to detail
• Interest in wider UX community and broader developments

A global team, united by diversity and inclusion

At Verity, we know that diversity fosters innovation and stronger client relationships – ensuring that we bring a wide range of perspectives and solutions to every challenge.

Strong relationships are at the heart of our work, but they’re also at the heart of our ethos as an employer.

As a company with offices around the world, we are proud of the range of cultures, skills, viewpoints and abilities that we bring to the service of our clients.

We are committed to creating a diverse and inclusive organisation in which our people feel a sense of belonging, regardless of their ethnicity, religion, age, physical abilities, sexual orientation or gender identity.

We also recognise that individual needs differ, and we are dedicated to providing accommodations for interviews, applications, and workplace adjustments to support people with disabilities, neurodivergence, or other specific requirements.

If you need any support, please don’t hesitate to reach out to us.

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