Overview
Hybrid: 2 days per week in our Tower Bridge office (Tuesdays & Thursdays). Department: Data & Analytics. Location: London.
At Uswitch, our goal is to be the UK’s favourite way to choose and manage home‑life essentials – from broadband and mobiles to energy and insurance. We are looking for talented individuals who share our passion for making a positive impact on people’s lives.
The team
The analytics team simplifies complex consumer marketplaces to improve lives. We provide millions of people information to save thousands of pounds by helping them make more informed decisions about utility bills and finance products.
We Answer Questions Like
- How do we most effectively let customers know when they could be switching to a better deal?
- How can we deepen our understanding of our customers to improve their experience with our marketing?
- How do we identify and prioritise what currently matters most to each segment of our customer base?
About the role
As a Senior Customer & CRM Analyst, you will influence strategy and identify opportunities through data. You will own performance drivers and recommend actions rather than just report results.
What You’ll Be Working On
Your work will focus on understanding customer behaviour and evaluating the impact of CRM activity across Uswitch’s marketing channels.
Using tools such as Google Sheets, BigQuery (SQL), Tableau and Python, you will:
- Evaluate CRM activity, decide impact metrics, success criteria and confidence.
- Diagnose changes in customer and CRM performance, forming hypotheses and narrowing root causes under time pressure.
- Design and conduct experiments (holdouts, A/B tests) with clear causality, limitations and risk.
- Translate analysis into decisions, articulating what the data supports.
- Collaborate with CRM, marketing and analytics stakeholders, adjusting depth and rigor based on audience.
- Improve measurement and understanding of customers over time, beyond historical reporting.
What We’re Looking For
We need someone comfortable making data‑informed decisions under ambiguity, prioritising impact over perfection and evolving strategy based on customer response.
You’ll Ideally Have Experience In
- Applying analytical judgement to real business problems, choosing methods and understanding trade‑offs.
- Evaluating CRM or customer activity where causality is not always obvious.
- Structuring ambiguous problems into clear analytical questions.
- Explaining analytical reasoning to technical and non‑technical stakeholders.
- Working hands‑on with data to support decisions rather than just generate outputs.
- Proficiency in SQL; experience with Tableau, Git, dbt or other BI tools is a plus.
Our Commitment to You
We are dedicated to developing inclusive products and services that deliver positive outcomes for all customers. Diversity and inclusion are core to our culture.
What We Offer
- 10% discretionary yearly bonus and yearly pay reviews.
- Hybrid working with 2 in‑office days per week and up to 22 remote days per year.
- Employer matching pension contributions up to 7.5%.
- £300 one‑off home‑working budget.
- Excellent maternity, paternity, shared parental and adoption leave.
- 25 days holiday (increasing to 30) + 2 days “my time” per year.
- Private medical cover, critical illness cover, dental plans and employee assistance.
- Free gym access and employee discounts.
- Learning and training budget.
- Electric vehicle and cycle‑to‑work schemes.
- Regular events and social gatherings.
#J-18808-Ljbffr…