Corporate Communications and Engagement Manager

Job summary

Would you like to be part of a team on a mission to make Kent and Medway a great place to live, where people lead longer, healthier and happier lives? NHS Kent and Medway's Communications and Engagement Team plays a pivotal role in supporting the integrated care board to achieve its vision. We also have a central co‑ordination role in an integrated care system that has a population of 1.9 million, making it one of the largest in England.

You’ll need to enjoy working in a fast‑paced, supportive environment and feel confident in your ability to hit the ground running, as well as have a proven track record in this field. No two days are ever the same.

This role is part of our corporate function to oversee, plan and deliver internal and external communications and engagement support that informs and involves our workforce and our external stakeholders, as well as helping people trust the NHS.

You’ll be responsible for the development and management of our core channels for communications and engagement, such as our websites, intranet, social media platforms and digital newsletters. This part of the team shares responsibility for stakeholder management with our projects section of the team and some event management.

If this sounds like you we’d love to hear from you!

Main duties of the job

You’ll be supporting development of the organisation’s core narrative, key campaigns and handle proactive and reactive media. There is also some responsibility for employee engagement, brand management, strategy development, behaviour change, engagement advice and marketing.

• Supporting development and implementation of staff communications and engagement strategies and action plans
• Developing proactive media opportunities and handling reactive media inquiries
• Providing strategic communication and engagement advice and support to make sure the ICB/ICS meet their statutory requirements
• Drafting and editing high‑quality presentations and reports to support communications and engagement activities
• Designing high‑quality surveys, questionnaires and other research tools to gather patient and carer experience
• Delivering a proactive and responsive engagement function to maintain and develop the ICB/ICS reputation
• Building effective relationships with key partners
• Promoting active use of patient experience and insight and evidence
• Championing the inclusion of staff as key audiences for communications and engagement project/plans being developed by other members of the directorate
• Supporting project management use of a range of software and meeting budgetary demands
• Clear communication with excellent writing, and presentation skills – constructing and delivering clear information/instructions to staff and service users

About us

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible‑working friendly organisation, we want to be sure that you can work in a way that is best for you, for our patients and for the service. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.

We work with staff to agree objectives through regular supervision, annual appraisal, and access to training opportunities.

We are committed to equal opportunities and diversity. In order to reflect the diversity of our population, we positively encourage applications from all areas of the community regardless of gender, race, faith, disability, age or sexual orientation.

Date posted

14 May 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

095-6257798-TS

Job locations

Gail House

Lower Stone Street

Maidstone

ME15 6NB

Job description and person specification

The job description and person specification give you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

All information you supply on your application should, to the best of your knowledge, be true and accurate.

Person Specification – Qualifications and experience

• Educated to degree level in a relevant subject or equivalent level of experience of working at a similar level in a specialist area.

Attributes

• Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing time‑scales.

Competencies

• Provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

NHS Kent and Medway Integrated Care Board

Gail House

Lower Stone Street

Maidstone

ME15 6NB

Employer's website

https://www.kentandmedway.icb.nhs.uk (Opens in a new tab)

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