Overview
COE Technical Advisor – Pressure Control Equipment to join our global Technical Support group within Rig Technologies. In this role, you will act as a subject matter expert, providing advanced technical support for complex issues, supporting product performance improvement, and collaborating closely with engineering and field teams worldwide. This is a high-impact position where you will bridge technical expertise and customer needs, contributing directly to product reliability, operational excellence, and innovation.
About The Company
NOV is a leading provider of technology, equipment, and services to the global oil and gas industry, supporting customers’ full-field drilling, completion, and production needs. Since 1862, NOV has driven innovation to improve safety, efficiency, and environmental performance. NOV Rig Technologies delivers the industry’s most advanced drilling solutions, supporting customers worldwide with cutting-edge equipment and services.
Core Responsibilities
- Act as the technical escalation point for complex product and operational issues, supporting Tier 2 teams and customers.
- Analyse product performance, identify trends, and recommend improvements in design, maintenance, and operations.
- Collaborate with Product Engineering on design enhancements, reliability improvements, and cost optimisation initiatives.
- Conduct root cause analysis (RCA) using methodologies such as 5 Whys and Fishbone.
- Prepare technical reports, including damage assessments and corrective action recommendations.
- Support customer meetings and provide expert technical input for issue resolution and product optimisation.
- Review and support implementation of product notifications (PIB, PIN, etc.).
- Contribute to training and competency development for engineers and technicians.
- Maintain strong collaboration with global engineering teams and cross-functional stakeholders.
Additional Responsibilities
- Evaluate competitor products, services, and technologies.
- Support spare parts optimisation and tooling recommendations.
- Participate in FATs and offsite customer engagements.
- Contribute to technical documentation, systems (e.g., Oracle, Team Centre), and reporting.
- Ensure compliance with NOV quality standards (ISO 9001) and HSE policies.
Qualifications & Skills
Essential Qualifications:
- Technical diploma or equivalent experience in engineering or a related field.
- Minimum 4 years of relevant experience (e.g., Field Service, Technical Support, Field Engineering, I&C, or similar).
- Strong ability to read and interpret mechanical, electrical, and hydraulic drawings.
- Proven experience in technical analysis, troubleshooting, and report writing.
- Ability to support complex, multi-disciplinary technical issues.
- Experience working in global or cross-functional teams.
Desired Qualifications:
- Experience in pressure control equipment or drilling systems.
- Familiarity with NOV systems, tools, or product lines.
- Exposure to product lifecycle, reliability engineering, or failure analysis.
- Knowledge of enterprise systems such as Oracle, Glovia, or similar.
Soft Skills
- Strong analytical and problem-solving mindset
- Excellent communication skills with the ability to explain complex technical issues
- Proactive and solution-oriented approach
- Ability to work independently and prioritise in a fast-paced, global environment
- Collaborative mindset with strong stakeholder management skills
What We Offer
- Opportunity to work on cutting-edge drilling technologies in a global organisation
- Exposure to complex technical challenges and international projects
- Career development opportunities within a global engineering network
- Competitive salary and benefits package aligned with the UK market
- A collaborative environment focused on innovation, safety, and continuous improvement
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