Senior Service Desk Engineer: VIP Ticket Lead & Mentor

A technology services provider in the UK is looking for a Senior Service Desk Engineer to provide critical support for clients. The candidate will troubleshoot technical issues, mentor junior staff, and ensure adherence to SLAs and KPIs. Key skills include experience with Microsoft 365, Azure, and ITIL practices, along with relevant certifications like CCNA and CompTIA Security+. This role offers a dynamic working environment focused on delivering high-quality service and customer satisfaction.#J-18808-Ljbffr…