Position Summary
Title: Data Center Operation Engineer
Location: Amsterdam & London (both available) or London, UK
Experience: 7+ years
Key Responsibilities
- Remote Hands & Technical Support – Perform expert‑level hardware installation, troubleshooting, power cycling, and other Remote Hands services, tracked via ticketing systems such as Equinix or Digital Realty.
- Infrastructure Management – Execute rack‑and‑stack procedures, cable termination (fiber and copper), and manage cross‑connects.
- Maintenance & Audits – Conduct cabinet/cage audits, replace hardware components (blades, memory, hard drives, transceivers), and manage equipment migrations.
- Operations Oversight – Enforce Standard Operating Procedures (SOPs), verify inventory, and maintain the cleanliness and professional appearance of the data center.
- Troubleshooting – Use industry‑standard test equipment to diagnose and resolve complex hardware and software issues, performing root‑cause analysis.
- Documentation – Update ticketing systems promptly and maintain accurate records of all infrastructure changes.
- Emergency Response – Provide rotational on‑call coverage and be able to report to the facility within an average of one hour for emergency assistance.
Qualifications
- Bachelor’s degree in IT, Engineering, Computer Science, or equivalent professional experience.
- 7+ years of experience in telecommunications or data center operations, with at least 5 years specifically in data center and wireless environments.
- Current or recent experience working with Equinix.
Technical Proficiency
- Scaling computing infrastructure and deploying network devices.
- Comprehensive knowledge of telecom structured cabling standards.
- Proficiency in using power and hand tools (drills, crimpers, punch‑down tools, etc.).
- Understanding of AI tools to review work processes and improve efficiency.
Soft Skills
- Exceptional written, verbal, and presentation communication.
- Strong organizational skills, ability to delegate responsibilities, and hold team members accountable.
- Proven problem‑solving capabilities, including data collection, fact‑based analysis, and clear conclusions.
- Flexibility to work flexible shift schedules and participate in global travel (15–20%).
Physical Demands
- Ability to lift and handle up to 50 pounds.
- Ability to bend, stoop, and stretch for placement and retrieval of network equipment.
- Comfortable working under raised data‑center floors and climbing ladders up to 16 feet to access plenum spaces.
Benefits
- Competitive salary and benefits package, including group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents.
- Culture focused on talent development, quarterly promotion cycles, and company‑sponsored higher education and certifications.
- Opportunity to work with cutting‑edge technologies and flexible work hours.
- Employee engagement initiatives such as project parties, flexible work hours, and long‑service awards.
Diversity & Inclusion
Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
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