Overview
Photocopier Field Service Engineer | Location: Birmingham / West Midlands
Join a respected organisation supporting premium clients across the North West. Your expertise as a Field Service Engineer will influence service quality, customer satisfaction, and the overall client experience.
Responsibilities
- Deliver technical support within agreed SLA timeframes
- Diagnose and resolve faults efficiently and accurately
- Perform routine maintenance, updates, and modifications
- Assist with equipment installations and configuration
- Understand and adhere to SLAs for assigned accounts
- Carry out basic fault finding across managed print solutions
- Provide cover for colleagues during absence or peak periods
- Log service calls accurately and promptly
- Report recurring faults to support proactive resolution
- Share technical knowledge with team members
- Build and maintain strong relationships with key accounts
- Manage boot stock and site stock levels effectively
- Attend manufacturer training to maintain technical proficiency
Ideal Candidate Profile
- Proven experience in field-based technical support within the MFD/photocopier/print sector
- Strong logical fault-finding and problem-solving skills
- Excellent communication and customer-facing ability
- Confident working independently while contributing to a high-performing team
Package
- Salary up to £31,000
- 25 days holiday + bank holidays
- Company Car & Fuel Card
- Ability to buy or sell up to 5 days' holiday per year
- Volunteer Day
- Life Assurance (4× base salary)
- Pension Scheme
- Company sick pay
- Employee Assistance Programme
- Coaching and Mentoring opportunities
- Cycle2Work Scheme
- EyeCare support - discounts on glasses and sight tests
- Flu Jab provision
- Eligibility for Costco Membership
How to Apply
Please submit your CV via the application link below.
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