Photocopier Field Service Engineer – Birmingham

Overview

Photocopier Field Service Engineer | Location: Birmingham / West Midlands

Join a respected organisation supporting premium clients across the North West. Your expertise as a Field Service Engineer will influence service quality, customer satisfaction, and the overall client experience.

Responsibilities

• Deliver technical support within agreed SLA timeframes
• Diagnose and resolve faults efficiently and accurately
• Perform routine maintenance, updates, and modifications
• Assist with equipment installations and configuration
• Understand and adhere to SLAs for assigned accounts
• Carry out basic fault finding across managed print solutions
• Provide cover for colleagues during absence or peak periods
• Log service calls accurately and promptly
• Report recurring faults to support proactive resolution
• Share technical knowledge with team members
• Build and maintain strong relationships with key accounts
• Manage boot stock and site stock levels effectively
• Attend manufacturer training to maintain technical proficiency

Ideal Candidate Profile

• Proven experience in field-based technical support within the MFD/photocopier/print sector
• Strong logical fault-finding and problem-solving skills
• Excellent communication and customer-facing ability
• Confident working independently while contributing to a high-performing team

Package

• Salary up to £31,000
• 25 days holiday + bank holidays
• Company Car & Fuel Card
• Ability to buy or sell up to 5 days’ holiday per year
• Volunteer Day
• Life Assurance (4× base salary)
• Pension Scheme
• Company sick pay
• Employee Assistance Programme
• Coaching and Mentoring opportunities
• Cycle2Work Scheme
• EyeCare support – discounts on glasses and sight tests
• Flu Jab provision
• Eligibility for Costco Membership

How to Apply

Please submit your CV via the application link below.

#J-18808-Ljbffr…