Technical Author
Department: Product
Employment Type: Permanent - Full Time
Location: Middleton Stoney, United Kingdom
Reporting To: Director of Product
Description
We’re looking for a hands‑on Technical Author to take full ownership of our customer‑facing documentation across a growing product portfolio. In this role, you’ll lead the documentation strategy and deliver high‑quality content including “getting started” guides, API and configuration references, and full product technical manuals.
The Technical Author manages the complete documentation lifecycle end‑to‑end, planning, writing, reviewing, and working closely with engineers and product teams to ensure our customers have clear, accurate, and accessible information that helps them get the most from our technology.
Key Responsibilities
- Own the documentation portfolio for current and upcoming products, defining scope, standards, and priorities.
- Produce clear, structured customer‑facing content including getting‑started guides, user manuals, installation and configuration guides, troubleshooting materials, videos, and reference documentation.
- Translate complex engineering concepts into accurate, accessible documentation for technical users and integrators, using a range of media and publication channels.
- Collaborate closely with product managers, engineers, and customer support to gather information, verify accuracy, and incorporate feedback.
- Create and maintain templates, style guides, and documentation workflows to ensure consistency across the product set.
- Manage documentation releases alongside product releases, keeping content synchronised with firmware and software updates.
Skills, Knowledge and Expertise
Essential
- In‑depth experience creating customer‑facing documentation for technology or engineering products (hardware, software, embedded systems, navigation/GNSS, networking, IoT, or similar).
- Proven ability to author both comprehensive product manuals and concise getting‑started guides.
- Experience launching technical documentation across different channels and media.
- A natural, collaborative approach that draws on technical and domain experts across the business.
- Experience working with cross‑functional engineering teams to gather subject‑matter expertise.
- Solid technical comprehension, with the ability to read engineering specifications, sample code, diagrams, and translate them into user‑focused content.
- Clear, concise technical writing skills combined with strong editing capability.
- Demonstrated ownership mindset with the ability to manage multiple documentation projects and release timelines.
Desirable
- Related degree preferred, not required.
- Experience with hardware, software, and API documentation, including sample code and advanced command descriptions.
- Familiarity with documentation publishing platforms (e.g., Read the Docs, Confluence, static site generators) and automated documentation build processes.
- Background or interest in navigation systems (GPS/GNSS), mapping, or vehicle/embedded systems.
Key Behaviours and Attributes
- Proactive, independent, and able to take full ownership of documentation efforts.
- Strong communicator and collaborator; able to ask the right questions and synthesise answers.
- Detail‑oriented with a focus on accuracy and usability.
- Comfortable balancing speed and quality in a fast‑paced product development environment.
Benefits
- Discretionary annual profit share bonus
- Holiday entitlement of 27 days plus bank holidays
- 5% employee and 5% employer contributions through our salary sacrifice workplace pension scheme with Scottish Widows
- Group Income Protection Insurance Scheme
- Private Medical Insurance
- Death In Service Scheme
- Electric Vehicle Scheme
- Smart casual dress code
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