Location: This is a home-based role requiring customer visits across the South of England and London.
You’ll make an impact by:
- Client Relationship Management: Serve as the primary point of contact for our customers, expertly prioritising their requirements and demands to ensure optimal service delivery and client satisfaction.
- Technical Expertise: Execute the service and commissioning of Fire Alarm Systems in strict adherence to manufacturer specifications and industry standards.
- Collaborative Support: Work closely with team members, both on-site and remotely, to ensure efficient resolution of client and company requirements.
- Project Contribution: Provide essential support to small works and projects departments, encompassing surveys, quotation production, installation, and commissioning activities.
- On-Call Support: Participate in an out-of-hours callout rota, shared equitably among the engineering team, providing critical support when required.
- Field Mobility: Travel to customer sites throughout London and the South of England, planning your schedule to meet service demands.
- Fire Alarm Expertise: Demonstrated experience in the servicing and maintenance of fire alarm systems required.
- Commercial Competence: A strong understanding of commercial principles, balanced with an unwavering commitment to customer focus.
- Workload Management: Demonstrable ability to handle multiple customer engagements and effectively prioritise tasks within a dynamic workload.
- Driving Licence: Possession of a full UK Driving Licence is essential.
- PAVA & EVC Systems: Experience in the service and commissioning of Public Address and Voice Alarm (PAVA) and Emergency Voice Communication (EVC) systems would be a distinct advantage.
You’ll benefit from:
- Pension Plan: Secure your financial future with our scaling pension scheme, featuring an employer contribution of up to 10%.
- Annual Leave: Enjoy 26 days of annual leave, with the flexible option to buy or sell an additional 5 days.
- Company Car: A company car is provided as part of your employment package, ensuring convenient and comfortable transportation for business travel.
- Professional Development: Access to a robust company training plan, including opportunities to develop expertise in ground breaking digital services.
We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world—because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.
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