Defence Account Manager
Job Description: We are looking for an Account Manager to join our growing Defence team. As an Account Manager you will ensure TVS delivers excellent customer service, innovation and cost‑down opportunities to the client, whilst maximising revenue and profit for TVS SCS. You will lead on contract growth opportunities, including support to wider business development activities, including contract negotiation and pricing considerations.
As the internal voice of the customer, the account manager will identify and challenge the effectiveness of business processes which underpin contract performance taking the lead internally to drive the continuous improvement across all business functions.
Main Duties & Responsibilities
- To be responsible for assigned Customer Accounts, ensuring excellent customer service including delivery of contract KPIs, whilst delivering value for the Client and maximising contract profit, revenue and cashflow for TVS
- To build and maintain strong relationships with both internal and external stakeholders at all levels and deliver flexible and innovative solutions to client’s operational issues; seeking and delivering account growth
- Responsible for understanding contract obligations and commercial risks to ensure compliance whilst identifying and mitigating risks through liaison and negotiation
- To deliver continuous improvement and cost‑down opportunities to the client whilst maximising profit contribution to TVS SCS
- To lead growth and development activities from a commercial perspective, including understanding evaluation criteria / value creation and determining price to win strategy
Knowledge, Skills, Qualifications and Experience
- Determined, empathetic and motivated person
- Pragmatic and quick to respond to challenges
- Enthusiastic to create change, strong questioning skills
- Ability to build strong relationships external & internal, at all levels
- High degree of commercial and financial acumen
- Able to provide innovative and well thought out solutions
- Excellent verbal and written communication skills
- Strong user of Microsoft Excel, Word and Powerpoint
- In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include
- Competitive Salary
- Pension scheme with up to 6% employer matched contributions
- Life assurance
- 25 days holiday + 8 statutory bank holidays
- Holiday buy‑back scheme (5 additional days available)
- Salary sacrifice car scheme - A cost‑effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria)
- Established hybrid working structure
- Enhanced maternity and paternity leave
- Employee Assistance Programme supporting wellness with immediate access for you and your family to:
- Virtual GP consultations and second opinions
- Mental health support and counselling
- Online physiotherapy
- Access to CONNECTPlus long‑term health condition support
- Wellbeing and healthy living support
- Cycle to work scheme
- Professional Membership and Study Sponsorship
- Quarterly employee recognition awards
- Employee referral scheme with financial reward
- Benefits hub with employee retail discounts
- Discounted eye test vouchers
Security Clearance Requirement
- Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance and Security Clearance (SC). This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 5 years to meet SC eligibility requirements.
If you require any adjustments to allow you to take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
TVS have signed the Armed Forces covenant and are a forces friendly employer.
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