Overview
Role: IT Field Service Engineer
Location: High Wycombe (Field Based)
Salary: £35,000 to £40,000 + Van
Hours: Full-time, extensive travel required
About the Role
A well-established technology solutions provider is seeking a Field Service Engineer to join its growing technical team. This position is a mix of in-house support but with field-based work and is ideal for someone who thrives on being on the road, enjoys hands-on technical work, and is comfortable spending regular time away from home where required.
You\'ll be responsible for installing, maintaining, and supporting a range of specialist electronic and IT-based equipment at customer sites across the UK. Full training on all industry-specific systems will be provided but you should have good networking, MS SQL and Software Integration skills.
This position suits someone who is adaptable, practical, and enjoys a varied schedule with regular travel.
Key Responsibilities
- 1st and 2nd line remote support - responding to customers\' technical issues via email and phone in line with SLAs
- Field service work at customer sites across the UK
- Install, configure, and support specialist IT-driven equipment at customer locations
- Diagnose and resolve hardware, software, and connectivity issues
- Perform routine maintenance, calibration, and system checks for specialist equipment — training provided
- Provide clear technical guidance to end users
- Maintain accurate service reports and documentation
- Attend national events, exhibitions, and customer demonstrations (including some weekends)
- Travel extensively across the UK, often requiring overnight stays
What We\'re Looking For
- Strong IT hardware and software troubleshooting skills
- Strong networking, MS SQL and Software Integration
- Experience in a field service, technical support, or hands-on engineering role
- Full UK Driving Licence - essential
- Willing to learn new equipment (non IT but working with IT)
- Confident working independently at customer sites
- Comfortable with regular travel and staying away from home
- Willing to work occasional weekends for events or installations
- Excellent communication and customer-facing skills
Desirable Experience
- Background in technical field service, electronics, or IT support
- Knowledge of device connectivity
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