SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.
Grade: 11
Location: Home based but covering the South of the UK
Contract: Full-time, permanent
About The Role
We are looking for a Field Service Engineer - Road Machinery. This role will be part of a team of engineers covering East Anglia - South East, South West, and South Coast. The focus of this role is to ensure we deliver a first‑class service to both internal and external customers, actively seek revenue opportunities, and discuss these with customers, the Customer Support Representative’s, and your Line Manager.
What You’ll Be Doing
- Service and repair Dynapac road construction equipment.
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
- Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
- Work in line with quotations and time guides, highlighting to management where additional work may be required.
- Ensure software updates are installed as new versions are released.
- Complete tablet inputs, electronic reports and timesheets in ‘real time’ providing comprehensive details of the work undertaken.
- Order parts for your work as necessary and return parts in a clean condition and at the time of job completion.
- Able to work overtime as and when required and to honour reasonable call‑out requests.
- Attend relevant product or system training courses.
What You’ll Bring
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
- Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS.
- Ability to communicate efficiently with colleagues, management and customers.
- Work with a cost‑conscious mindset to ensure maximum profitability.
- Ability to problem solve and high level of diagnostic skills.
- Confident using computer systems and Outlook.
- High levels of attention to detail.
- Conscientious in all aspects of the job.
- Highly responsible, reliable, honest and trustworthy.
- Ability to understand technical literature/systems.
Desirable
- Experience of welding and fabrication.
- Prior experience with road equipment.
- Previous experience with an OEM dealer.
What's in it for you?
Alongside a competitive salary we offer a host of fantastic benefits!
Taking Care of You
- Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dental appointments, physio and more. We cover your basic plan, with the option to upgrade.
- Free physio access – Speak to a physio by phone or video.
- 24/7 GP service – Private GP access anytime.
- Additional Health & Wellbeing support and benefits.
Life Outside of Work
- Enhanced sick pay – Extra support when you’re unwell, allowing you to rest a little easier while you recover.
- Family leave – Enhanced maternity, paternity and adoption leave.
- IVF support – Paid time off for treatment and appointments.
- Retirement support – Enjoy bonuses and phasedown days when it’s time to retire.
Financial Extras
- Pension – We match your contributions up to 5%.
- Car leasing – Salary sacrifice schemes through Tusker or Octopus.
- Cycle to Work – Save on a new bike and accessories.
- Discounts platform – Save on groceries, holidays, shopping and more.
Feeling Part of the Team
You’ll also have access to a range of team‑focused benefits, including a refer‑a‑friend bonus, long‑service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.
Our values
Our way of working as a professional community can be best described as Caring, Daring and Sharing. Caring because we are service‑minded and always go the extra mile for our customers, giving our people the attention and care they deserve; Daring because we are innovative and constantly look for smart improvement; and finally Sharing because we realize we’re doing this together – with our clients and a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.
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