Company Description
We’re an ambitious, forward‑thinking global business building transformative solutions for customers, delivering best‑in‑class sustainable mobility, connectivity, and technology solutions.
Job Description
The Field Engineer will install vehicle Telematics products in customers’ vehicles, ensuring best practices and customer satisfaction. The role also focuses on maintaining company policies and guidelines.
Your Responsibilities
- Maintain proactive daily communication with customers to ensure resolution and appropriate follow up, leading to customer satisfaction.
- Complete health and safety documentation before each installation / repair.
- Ensure the “Job Sheet” is completed in full and signed by an authorised person before leaving the installation / repair.
- Perform allocated work on time, accurately and with a high quality of workmanship.
- Troubleshoot customer queries on perceived faulty equipment and suggest resolutions and designate equipment.
- Maintain accuracy of assigned inventory to ensure accountability and integrity of stock, keeping all company equipment secure.
- Encourage a “tidy van, tidy mind” attitude.
Qualifications
- Good attention to detail, judgment and logical decision making.
- Hands‑on individual willing to “roll up their sleeves” to resolve problems.
- Clean UK driving licence.
- Team player, self‑starter, capable of working in a dynamic environment.
- Proven ability to work under pressure and meet tight deadlines.
- Initiative, problem‑solving ability, proactive and “can do” attitude.
- Strong desire to effect continuous improvements to systems and processes.
- Good planning and organisational skills.
- Willing to stay away overnight.
- Excellent communication, listening and polite, friendly manner.
- Flexibility and quick thinking.
- Well‑organised and diligent even under pressure.
What Can You Expect of Us?
- A friendly culture.
- A fast‑growing, agile and innovative organisation.
- A drive for continuous improvement you can contribute to from day one.
- A healthy, respectful, supportive and ambitious environment.
We Also Offer
- Global Female Health Policy & Female Health Champions.
- Pregnancy Loss and Fertility Treatment Policies.
- Endometriosis Friendly Employer (UK).
- Women‑focused gym & female health events.
- Mental Health First Aiders.
- Disability‑Confident Committed Employer (Level 1).
- Race at Work Charter signatory.
- Proud sponsor of Crewe Pride and Cheshire Pride awards.
- Community network driving charity and volunteering initiatives, 8 consecutive years of participation in the UK Challenge.
- Give as you earn scheme and match funding.
Radius is an equal‑opportunity employer. We welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We strive to provide an inclusive and accessible recruitment process for all candidates.
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