Position: BMS Senior Service Engineer
Location: London
Department: Service
Employment Type: Full-Time
As a BMS Senior Service Engineer, you’ll be the face of Learnd on customer sites, delivering high-quality building management system (BMS) support, energy-saving solutions, and expert technical care. Your mission: keep systems running efficiently while providing outstanding customer service and energy advice.
Key Responsibilities
- Perform preventative maintenance, fault diagnostics, and emergency repairs on BMS control systems.
- Ensure customer satisfaction through excellent communication, ownership of issues, and top-quality work.
- Promote energy efficiency, advising customers on ways to cut energy use and reduce environmental impact.
- Create and submit clear, timely service reports and documentation.
- Spot additional service opportunities, generate field quotes, and flag sales leads to the office.
- Collaborate with colleagues and other service teams to resolve issues.
- Maintain tools and ensure safety, compliance, and quality on all jobs.
- Experienced with Trend, Tridium, Delta, or Schneider BMS systems.
- Strong technical skills with the ability to diagnose and fix control systems.
- Great communicator who can engage clients and recommend helpful products.
- Experience in health & safety, with a detail-focused approach.
- A team player with a can-do attitude and flexible working style.
- Familiarity with energy management principles and solutions.
- Full UK driving license and right to work in the UK.
Package & Benefits
- Competitive salary & company vehicle
- Death in Service policy
- Healthcare cash plan (UK Healthcare)
- Enhanced sickness, maternity, paternity, and parental leave policies
- Employee Assistance Programme
- Cycle to Work Scheme
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