Position: Security Maintenance & Reactive Call Engineer
Job ID: 3562/3
Location: South Wales (Cardiff & surrounding areas)
Salary: £30,000 - £40,000 per year (DOE)
Type: Full-time, Permanent
Benefits
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Company events
- 30 days holiday including bank holidays (Christmas & New Year shutdown)
- Commission scheme (up to 5%)
- Overtime available (optional)
- Call‑out rota with standby & additional pay
Responsibilities
- Carry out routine maintenance of intruder alarm, CCTV, and access control systems
- Attend reactive call‑outs, diagnose faults, and resolve or escalatory where required
- Complete electronic job sheets accurately and in a timely manner
- Communicate effectively with customers regarding works, updates, and follow‑up actions
- Feedback to the Operations Manager regarding additional works, upgrades, or rescheduling needs
- Represent the business professionally when on‑site across commercial, local authority, and domestic properties
- Participate in a call‑out rota (approx. 2 weeks on call, 3 times per year)
Qualifications and Requirements
- Minimum of 5 years' experience working with security systems (intruder alarms, CCTV, access control)
- Strong fault‑finding and diagnostic skills
- Ability to work independently and as part of a team with a proactive, can‑do attitude
- Good communication skills and professional manner when dealing with customers
- Self‑disciplined and organised in completing and reporting work
- Full UK driving licence
- Must be able to pass BS7858 security screening, Enhanced DBS check, and police check
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